Top Customer Support Jobs in Jacksonville, FL

Provide friendly, dependable customer service in a branch environment, helping customers with financial solutions, answering questions, and delivering positive experiences. Participate in paid training, work nights and weekends as needed, and support team operations while undergoing background and drug screening.

Serve as first contact for policyholders, managing 40-60 inbound calls daily while performing FNOL reporting and claims administration (data entry, document processing). Coordinate with adjusters, agents, and departments, maintain customer relationships, and support multiple channels and shifts across various lines of business.

Perform account onboarding and maintenance by reviewing documentation for accuracy and compliance, resolving routine issues, responding to client and partner inquiries via phone and email, managing case load, escalating risks, and supporting high-volume operations within established procedures and SLAs.

Leads the Customer Assurance department, setting service, quality, escalation, training, and workflow standards across live chat, email, and outbound communications. Manages staffing, performance, coaching, onboarding, documentation, KPIs, customer outreach initiatives, and resource allocation. Handles significant escalations, represents the department in cross-functional planning, and maintains accountability for team performance and customer interaction quality in a fully remote environment.

Serve as the primary liaison for providers by handling inbound/outbound calls, chats, emails, and voicemails; log and resolve issues, escalate when needed, report workflow/system problems, meet quality/productivity standards, and maintain HIPAA confidentiality.

Provides customer assistance across phone, email, chat, social media, or in-person channels. Handles inquiries, orders, returns, refunds, billing, account updates, complaints, and problem resolution. Documents interactions in CRM or service systems, escalates complex issues, coordinates with internal departments, follows up with customers, protects confidential information, and meets service, productivity, response-time, and satisfaction goals.

Manage escalated enterprise support cases, troubleshoot Delinea software across operating systems and networks, identify root causes, collaborate with engineering and product teams, document solutions, rebuild customer trust, and mentor technical support engineers.

Reviews student safety and mental-health alerts, contacts school administrators by phone, escalates sensitive issues, identifies trends, and contributes to support resources, training, and team projects. The role also assists with technical support tickets as needed. Success requires calm judgment, emotional intelligence, strong communication, protocol adherence, and dependable independent work in a fast-changing environment.

Provide timely and accurate customer support through phone, in-person, and online channels. Resolve routine and complex inquiries, complaints, transactions, and claims while educating customers on products and services. Document interactions, identify trends, escalate systemic issues, maintain service standards, and collaborate with business partners and sales representatives. The role may include benefit fair attendance, client meetings, quality assurance testing, and occasional overnight travel.

Lead and scale a 23-person global B2B SaaS support organization through three managers. Own support operations, staffing capacity, SLAs, Zendesk administration and reporting, metrics, escalations, coaching, and customer experience. Manage Swift CX and AI-assisted triage, partner with Product and Engineering on systemic issues and tooling, and report performance and resourcing needs to executive leadership. Engage directly with customers during high-visibility escalations.