Top Customer Support Jobs in Jacksonville, FL

Support active and sophisticated traders through inbound interactions involving market activity, securities transactions, and trading questions. Provide education on investment products and regulations, explain complex concepts clearly, identify client needs, and connect clients with appropriate trading tools and resources. Build trusted client relationships while managing multiple priorities in a fast-paced, highly regulated brokerage environment.

Provides hands-on marina support in an outdoor waterfront setting. Responsibilities include creating positive customer experiences, maintaining property and facilities, assisting boaters, learning marine skills, completing operational checklists, and enforcing safety policies. The role requires weekend availability, physical mobility across the property, ladder climbing, crouching, and lifting up to 50 pounds. A high school diploma or GED is required, along with a positive attitude, independence, teamwork, and willingness to perform hands-on work.

Greet customers, assess vehicle service needs, write repair orders, provide estimates, communicate status, dispatch to technicians, collect payment, and deliver vehicles. Follow dealership customer-contact and delivery processes and promote additional services and multi-point inspections.

Provide remote customer support for top-tier brands: troubleshoot issues, manage transactions and cases, respond empathetically and accurately, prioritize tasks in a fast-paced environment, and protect customer data.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Engages with customers through online chat, answers questions, provides accurate information and solutions, resolves issues efficiently, documents interactions, and contributes to customer service improvements. The role requires strong written communication, multitasking, time management, basic computer proficiency, and a customer-focused attitude.

Provides remote customer support to travelers before, during, and after trips. Responsibilities include answering travel inquiries, updating itineraries, handling cancellations and special requests, monitoring upcoming trips, proactively communicating with clients, and resolving issues while maintaining a positive customer experience.

Provide timely, professional customer support via live chat, resolve inquiries, recommend products using product knowledge, collaborate cross-functionally, and continuously improve service skills.

Own and consolidate the customer support knowledge base for human specialists and an AI Support agent. Audit, migrate, structure, and maintain articles, troubleshooting guides, and product documentation. Keep content current with weekly product releases, use ticket and search data to identify gaps, and build AI-assisted workflows for content creation and maintenance. Partner with Product, Engineering, AI Support, and Enablement SMEs to validate and improve knowledge quality, accuracy, and adoption.

Own complex number-porting escalations for high-value customers, partners, and internal teams. Coordinate with carriers, drive issue resolution, manage communications, mentor Porting Specialists, and improve team processes, documentation, training, and KPIs. Lead porting-related projects and provide occasional after-hours or on-call support for critical issues.