Top Customer Support Jobs in Jacksonville, FL

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

Handle inbound customer inquiries about 401(k) accounts, withdrawals, loans, and account maintenance via phone and digital channels. Complete a 14-week training cohort, provide education and resources, troubleshoot basic technology issues, and deliver empathetic, resolution-oriented service while working scheduled shifts and participating in team activities and coaching.

Provide one-on-one support to program participants, operate program tools (training provided), encourage positive habits, maintain accurate session notes, and create a welcoming, supportive environment while coordinating updates with team members.

Provide concierge-level banking support to priority members: process transactions, resolve escalations, coordinate with internal teams, maintain accurate records and compliance, assist Relationship Managers with research and member meetings, and identify cross-sell opportunities to retain and deepen member relationships.

The Claims Examiner is responsible for providing customer service, processing claims, and collaborating with service providers while adhering to service standards.

The Support Supervisor manages retail operations, supports front and back house tasks, and enhances customer experiences while collaborating with the team to address challenges and improve service.

Handle eMarketplace customer inquiries (Amazon, eBay, Walmart), resolve issues on first contact including returns and website assistance, liaise across departments, use company tools/databases, meet customer service metrics, make product recommendations, participate in training, and follow company policies.