We’re looking for a detail‑oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.
ResponsibilitiesWhat You’ll Do
Professionally receive and resolve customer order issues
Research and resolve issues, collaborating with internal and external teams
Update orders, pricing, and customer criteria in internal systems
Monitor dashboards and alerts daily to identify and address issues quickly
Escalate unresolved issues to appropriate managers or supervisors
Investigate rules engine issues and follow established resolution procedures
Maintain accurate documentation in compliance with company policies
Build and maintain strong relationships with customers, clients, and coworkers
Support Customer Replenishment (CRP/VMI) processes when applicable
Complete special projects and additional duties as assigned
What We’re Looking For
Education
High School Diploma or GED required
Associate Degree preferred
Formal customer service training a plus
Experience
2+ years of customer service, administrative, or business process experience
Food broker experience preferred
Skills & Abilities
Strong communication, organization, and problem‑solving skills
Proficient in Microsoft Word, Excel, and Outlook
Comfortable with data entry and order management systems
Ability to work with standard office equipment
Strong attention to detail in a fast‑paced environment
Skills Required
- High school diploma or GED
- Associate degree
- Formal customer service training
- 2+ years of customer service, administrative, or business process experience
- Food broker experience
- Strong communication, organization, and problem-solving skills
- Proficiency in Microsoft Word, Excel, and Outlook
- Experience with data entry and order management systems
- Ability to work with standard office equipment
- Strong attention to detail in a fast-paced environment
Acosta Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Acosta Group and has not been reviewed or approved by Acosta Group.
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Wellbeing & Lifestyle Benefits — Feedback suggests flexible scheduling, hybrid work options, and access to wellness and assistance programs are available in many eligible roles. These lifestyle-oriented elements are often appreciated for supporting autonomy and day-to-day balance.
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Retirement Support — Feedback suggests retirement plans with employer contributions and 401(k) access are part of the package for eligible full-time staff. Company materials also reference related financial programs such as dependent-care FSA options.
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Healthcare Strength — Feedback suggests full-time corporate employees may access standard medical, dental, and vision coverage that some consider reasonably comprehensive for the setting. Perceptions of quality vary by agency, position, and location.
Acosta Group Insights
What We Do
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey. Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
