Top Operations & Support Jobs in Jacksonville, FL

Advises students on Veteran Education Benefits, certifies enrollments with the VA, evaluates eligibility, processes documentation and payments, reconciles records, interprets regulations, updates PeopleSoft, and resolves student issues. The role coordinates with university departments and VA offices, maintains confidential records, supports compliance and policy improvements, and communicates with students through phone, email, text, and chat. Some travel to VA training conferences may be required.

Leads AGA’s membership strategy and operations, driving acquisition, retention, renewal, engagement, member service, and measurable growth. Oversees membership marketing partnerships, analytics, budgets, staff, committees, and cross-functional initiatives. Uses member research, dashboards, association management systems, and financial performance data to guide decisions and improve the member experience.

Oversee collision center operations, including risk management, teammate development, recruiting, client metrics, production, administration, and financial performance. Ensure vehicle repairs meet safety, quality, profitability, insurance partner, and industry standards. The role requires collision management experience, CCC1 expertise, collision estimatics knowledge, customer service skills, a valid driver’s license, and the ability to perform physical activities and lift over 50 pounds.

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.

Manage and process accounts in an internal queue, meet service-level agreements, respond to customer inquiries, make outbound calls to customers and recovery vendors, and coordinate across departments. The role requires strong customer service, communication, organization, account-management, and computer skills, along with the ability to work independently and meet deadlines.

Lead Ashby’s Knowledge Management function by setting strategy, governance, quality standards, and success metrics. Manage and develop Knowledge Managers, expand into digital support and localization, and partner cross-functionally with Support, Product, Engineering, Marketing, and Enablement. Co-own the AI Assistant’s structured and generative self-service experiences, establish localization processes, and use analytics, customer feedback, and support trends to prioritize content and improve customer outcomes.

Provides technical and functional support for Advarra’s clinical research software through email, chat, and ticketing systems. Troubleshoots moderately complex customer issues, identifies root causes, coordinates with cross-functional teams, and communicates solutions. Builds product and clinical research knowledge, supports customer training and demonstrations, mentors peers, advocates for product enhancements, and contributes to process improvement, documentation, and onboarding initiatives.

Manage prediction-market operations, including market creation, configuration, launches, settlements, member support, real-time surveillance, KPI reporting, and issue escalation. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to maintain compliant, liquid, and smoothly functioning markets. The role requires shift flexibility for surveillance coverage and may require obtaining a state gaming license.

Leads Coca-Cola portfolio performance across the United Central territory by translating commercial strategies into operating plans, driving bottler execution, monitoring revenue, volume, share, and transaction performance, managing resources and corrective actions, and building execution capabilities. The role partners with regional operations, commercial, finance, marketing, and supply-chain teams, maintains regular in-market engagement, and influences bottler leadership without direct authority.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.