Top Tech Jobs & Startup Jobs in Jacksonville, FL

Lead operational delivery for assigned enterprise customers across North America, ensuring SLA compliance, customer satisfaction, financial performance, and team development. Drive process improvements, onboarding, billing accuracy, and cross-functional coordination while managing risks and opportunities to improve service value.

Lead and improve engineering practices for a global pricing platform: design and build scalable Java Spring Boot microservices and React frontends, own APIs and data integrations (Kafka, BigQuery), mentor engineers, drive testability, CI/CD, observability, and adoption of AI-assisted development workflows.

Owner of QA across web and mobile products: manual UI, functional and integration testing; code review; backlog prioritization in scrum; test-case writing; bug tracking; automation opportunities; verify performance and UI consistency; contribute to QA process improvements.

Lead a team of Customer Success Managers to own renewals ARR, NDR, and expansion goals. Drive strategic account planning, identify at-risk accounts, coach for quota attainment, partner cross-functionally to improve retention and product fit, and present renewal performance to executive leadership and the board. Champion analytics and AI adoption to predict risk and personalize engagement while representing the organization externally.

Manage and optimize client outbound campaigns, source and verify lead data, execute onboarding-driven strategies, run internal outbound for growth, and maintain email deliverability and domain health using outreach automation tools.

The role involves managing customer success for onboarding and technical support while collaborating on product design and management based on customer feedback.

Lead creation and lifecycle management of SOPs, change management, and operational readiness. Partner with IT, Compliance, and Training to support system rollouts, validate workflows, and enable adoption. Monitor standards adherence, drive continuous improvement, and maintain performance dashboards to inform leadership decisions.

Lead technical pre-sales engagements for an AI-native insurance platform: run discovery, design solutions, deliver tailored demos, translate customer workflows into configurations, support RFPs/security questionnaires, build demo environments and onboarding materials, and collaborate with Product and Engineering to inform roadmap and post-sale handoffs.

Design, develop, customize and maintain enterprise Sitecore solutions (versions 9/10, SXA, JSS, XM Cloud). Produce technical specs, implement components, test and debug in test and production, support teammates, perform demos to customers, and escalate/resolve issues.

Support Sales Operations PMO by gathering requirements, performing process and root-cause analysis, translating needs into decision-ready recommendations, creating reports and dashboards, facilitating cross-functional alignment, assessing risks/impacts, and providing data-driven insights to improve planning, delivery, and adoption across the Sales organization.