Top Tech Jobs & Startup Jobs in Jacksonville, FL

Lead and scale the Customer Success organization to drive retention, expansion, and customer value. Build processes, KPIs, segmentation, and lifecycle programs; partner with Sales, Product, and Support; recruit and develop leaders; improve forecasting, customer health, and expansion outcomes to support rapid company growth.

Manage engagement and value realization for key and mid-market broker customers. Drive product adoption via account planning and data, deliver training and enablement, coordinate cross-functional resources, resolve customer issues, and maintain regular communication to ensure alignment with DAT solutions.

Lead the technical roadmap and design for Marqeta's core issuing and processing platform. Drive high-impact initiatives to improve performance, reliability, scalability, and cost-efficiency. Write, review, and optimize code across the stack, partner with product, mentor technical leads, and evangelize best practices for resiliency, security, and multi-region systems.

Lead enterprise AI product strategy, governance, and adoption for internal platforms and employee tooling. Prioritize high-value AI and automation use cases, run pilots, evaluate vendors, define FRDs/TRDs, manage delivery (QA/UAT, deployments, hypercare), and drive change management and metrics reporting to deliver measurable business value in a regulated fintech environment.

Serve as strategic financial leader overseeing investor relations, banking, governance, fundraising, M&A, treasury, and finance modernization. Drive capital strategy, KPI-linked FP&A, cross-border e-commerce finance, and build a high-performing finance team to ensure compliance, liquidity, and investor confidence.

Negotiate personal injury settlements with insurance carriers and adjusters, build settlement breakdowns reconciling recoveries against fees, costs, and liens, and collaborate with attorneys, case managers, and clients. Execute agreed negotiation strategies, cultivate stakeholder relationships, manage competing deadlines and SLAs, and apply strategic thinking, attention to detail, and AI tools to drive timely, fair resolutions for clients.

Provide as-needed deployment, configuration, training, and management of the Cognition AI Platform and ancillary services. Design and deliver advanced AI/AIOps and agentic capabilities for mission customers, support internal developers, and ensure solutions meet mission security and operational standards. Role requires active security clearance.

Support and improve company operations by building and running processes, onboarding team members and clients, troubleshooting tools (Slack, Notion, Airtable), assisting with email automation, contracts, and payments, and proactively identifying efficiencies to increase speed and quality.

Manage transformation and deployment of cybersecurity applications into Kubernetes-based environments. Coordinate between Application Development and Platform teams to remove blockers, track timelines, align product and delivery roadmaps, and communicate technical progress. Serve as Mission Manager for assigned delivery efforts, foster team mentorship and growth, and support adoption of engineering best practices to deliver scalable mission value.

Manage email and SMS lifecycle marketing across client accounts: write and traffic briefs, build/QA/deploy campaigns and flows in Klaviyo and other ESPs, troubleshoot rendering and deliverability, analyze KPIs regularly, monitor triggers/segments, own task management and client files, and advise stakeholders on CRM best practices.

Lead global employee relations by implementing standardized ER workflows, managing investigations and performance cases, ensuring labor law compliance across regions, supporting market expansion, deriving ER data insights, and training leaders on ER best practices to maintain consistent, high-performance culture.