Top Customer Success & Experience Jobs in Indianapolis, IN

Own a portfolio of Tier 1/2 accounts for managed IT, cloud, and cybersecurity services. Drive retention and expansion, deliver QBRs with vCIO/TAM, manage renewals, maintain CRM records in HubSpot, mentor Account Managers, and escalate/resolve technical issues while coordinating upsell opportunities with Sales and product teams.

Own a portfolio of B2B SaaS customers to drive retention and adoption. Proactively identify adoption gaps, deliver hands-on configuration and integration improvements, lead strategic advisory and governance, support renewals and expansions, and coordinate across Support, Product, and Engineering to resolve complex technical issues.

Contact policyholders via phone, SMS and email to schedule insurance appraisals, assist homeowners with the ASSIST photo-capture app, update work order statuses, meet productivity and quality goals, prioritize tasks, and report issues to management.

The Destination Specialist will design and book customized travel experiences for clients, ensuring high-quality service and in-depth knowledge of South America.

Manage and optimize employee benefits technology (primarily Employee Navigator). Train staff and clients, schedule and execute implementations, troubleshoot platform issues, configure sites for renewals and open enrollment, and provide ongoing product training and support.

Lead regional partner success for health plan clients, driving retention, satisfaction, contractual performance, account expansion, and scalable client delivery. Build strategic account plans, manage escalations, supervise team members, collaborate cross-functionally, and act as the voice of the customer to influence product and growth.

Lead P&L and strategic growth for a portfolio of Fortune 500 accounts. Own account roadmaps, revenue and profitability targets, governance, and customer satisfaction. Manage delivery teams, coordinate with Pre-Sales and technical stakeholders, drive project delivery, and remove execution constraints to achieve quarterly growth and maintain high CSAT.

The Technical Account Manager collaborates with clients and internal teams to ensure customer satisfaction, drive product enhancements, and facilitate technical support for assigned accounts.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

The Engagement Manager will lead client engagement for Endeavor's financing platform, managing implementation and optimizing practices while collaborating with cross-functional teams.