Vice President - Customer Success / NY

Posted 22 Days Ago
Hiring Remotely in United States
Remote
Expert/Leader
Agency • Information Technology
The Role
Lead P&L and strategic growth for a portfolio of Fortune 500 accounts. Own account roadmaps, revenue and profitability targets, governance, and customer satisfaction. Manage delivery teams, coordinate with Pre-Sales and technical stakeholders, drive project delivery, and remove execution constraints to achieve quarterly growth and maintain high CSAT.
Summary Generated by Built In
Greetings Everyone

 

Who are we? 

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.


• Take P&L responsibility for a for a portfolio of F500 clients,
• Complete ownership of strategic planning, roadmap for growing the accounts.
• Initial account analysis following by quarterly growth targets.
• Take ownership to grow revenue at existing key accounts and mine new accounts and customers
• Take ownership on key metrics such as Project Profitability and Revenue growth
• Bottom line accountability for Governance and Customer Satisfaction in Project interactions
• Maintain the customer satisfaction score on an average of 4.0 & above (out of 5)
• Manage the portfolio and guide the delivery team to ensure successful execution for the respective account
• Initiate and delivery of projects in conjunction with dedicated DMs or shared DMs
• Interact with Pre-Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done
• Fair evaluation of the team and eliminating constraints towards successful project execution

Skills Required

  • P&L ownership for a portfolio of Fortune 500 clients
  • Strategic account planning and roadmap development to grow accounts
  • Setting and achieving quarterly growth and revenue targets
  • Drive project profitability and revenue growth metrics
  • Maintain customer satisfaction score average of 4.0+ out of 5
  • Manage and guide delivery teams to ensure successful account execution
  • Collaborate with Pre-Sales, Solution Managers, Delivery Managers, and Technical Architects
  • Initiate and deliver projects in conjunction with dedicated or shared Delivery Managers
  • Perform fair team evaluations and remove constraints to successful execution
  • Mine new accounts and expand revenue within existing key accounts
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The Company
HQ: London
5,017 Employees
Year Founded: 2007

What We Do

Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.

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