Top Customer Success & Experience Jobs in Indianapolis, IN

Lead and scale Celigo's Account Management organization, owning net revenue retention, expansion ARR, and renewals. Build operating models, playbooks, and analytics; manage three AM teams via Regional Directors; maintain executive customer relationships; partner cross-functionally on sales handoffs, product feedback, and AM tech stack to drive retention and growth.

Manage customer onboarding, success, retention and renewals for SaaS products. Build relationships, handle support inquiries, identify trends, report KPIs, collaborate with product/engineering, and pursue upsell and referral opportunities.

Manage and grow assigned partnerships and referral relationships. Act as primary contact, analyze performance data, lead meetings and business reviews, resolve partner issues, develop account growth strategies, maintain Salesforce records, and collaborate cross-functionally to improve engagement and referral outcomes.

The Support Team Associate responds to client support issues via phone, email, and chat, diagnosing problems, creating documentation, improving AI support, and maintaining customer satisfaction.

The role involves creating a private executive network for Salesforce leaders, focusing on peer interactions, content strategy, and member curation, while ensuring confidentiality and promoting meaningful discussions.

Provide white-glove, policy-level support to high-value life insurance agents, manage a high-volume case queue, coordinate cross-functional issue resolution, monitor and follow up on stuck applications, report operational trends and platform gaps, and maintain proficiency across multiple internal software systems.

Own strategic relationships for a book of enterprise ecommerce clients, drive renewals and upsells, surface risks, educate customers on product value and use cases, analyze ecommerce performance/A-B tests, and coordinate cross-functional initiatives to meet retention and growth targets.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

The Senior Technical Account Manager will manage customer relationships, oversee onboarding processes, drive AI utilization, optimize workflows, and ensure customer success in leveraging ClickUp's platform.

Looking for Customer Success Managers for future roles, focusing on managing SaaS customers, ideally in EdTech, with strong engagement and organizational skills.