Top Customer Success & Experience Jobs in Indianapolis, IN

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

The Customer Engineer ensures successful installation and adoption of products, designs custom solutions, and manages customer engagements throughout the sales and implementation process.

The Account Manager will manage outbound marketing campaigns for B2B SaaS clients, ensuring client communication, alignment, and generating leads to enhance sales pipelines.

Manage end-to-end implementations for K12 districts, lead kickoff and training, coordinate technical setup (SSO, data), build scalable onboarding playbooks and materials, monitor adoption, triage issues, and translate district feedback to Product and GTM teams.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Own a portfolio of strategic accounts to drive adoption, retention, and expansion of Marchex solutions. Build C-suite relationships, deliver Strategic Business Reviews, analyze call and conversation data to produce ROI-driven insights, develop strategic account plans, and collaborate with Sales, Product, Analytics, and Support to resolve issues and identify growth opportunities.

Support the full customer lifecycle for hospital deployments of autonomous delivery robots: assist pre-sales discovery, execute deployments and on-site setup, train staff, monitor utilization, identify optimization and expansion opportunities, coordinate cross-functional teams, and document best practices.

Post-sale technical Solutions Architect embedded in strategic enterprise accounts to drive AI-native developer tooling adoption. Configure environments, design workflows, enable engineering teams, lead architecture reviews, coordinate across Sales/Product/Engineering, and scale organization-wide adoption while measuring engineering impact.

The Strategic Account Manager oversees commercial relationships, focusing on renewals, expansions, and account strategy, ensuring customer value and engagement across teams.

Own a portfolio of Tier 1/2 accounts for managed IT, cloud, and cybersecurity services. Drive retention and expansion, deliver QBRs with vCIO/TAM, manage renewals, maintain CRM records in HubSpot, mentor Account Managers, and escalate/resolve technical issues while coordinating upsell opportunities with Sales and product teams.