Top Customer Success & Experience Jobs in Indianapolis, IN

The Technical Enablement Manager will develop onboarding and training programs for technical sellers, create learning materials, and partner with Customer Solutions to enhance sales effectiveness through enablement initiatives.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

Lead creation and operationalization of a repeatable ROI/value realization framework across GTM and product. Build technical assessments, baselines, dashboards, and collateral to quantify customer outcomes, enable ROI-driven executive conversations, influence product roadmap, and drive retention and expansion. Partner with Sales, Marketing, Product, and Data while scaling processes and team structure in a high-growth healthcare SaaS environment.

Join Invoca's Talent Community to stay updated on job openings and to explore exciting career opportunities across various departments.

Lead OuterSignal's customer experience function: own strategic enterprise accounts, build and coach the CX team, create playbooks and onboarding, prevent churn, run QBRs, partner with sales and product, and recruit CX talent to scale the organization.

The Customer Success Manager is responsible for managing a portfolio of accounts, focusing on customer retention, product adoption, and satisfaction within a SaaS healthcare compliance platform.

Manage a portfolio of high-profile healthcare accounts to ensure retention and adoption. Monitor MAUs/WAUs, identify engagement risks, build clinician and admin relationships, drive organic expansion, translate customer needs into product feedback, and apply product updates to improve clinical workflows.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

As an Account Director, you will manage existing client accounts, focusing on renewals, expansion, and high-level stakeholder engagement, working closely with Customer Success Managers.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.