Top Customer Success & Experience Jobs in Indianapolis, IN

Lead client success for large employer clients on the West Coast. Deliver data-driven value stories, support renewals and upsells with financial models, build executive-level relationships, define and hit KPIs, resolve client issues cross-functionally, and travel ~25% to maintain strong partnerships and drive retention and growth.

Serve as trusted advisor for an enterprise Docebo LMS portfolio: drive adoption, translate strategy into platform configurations, manage renewals, mitigate churn, identify upsell opportunities, and coordinate cross-functional resources to deliver measurable learning outcomes.

Design and execute digital-first customer engagement strategies using automation and AI. Build AI-powered agents, personalized in-app journeys, and Celigo/Gainsight workflows to improve adoption, time-to-value, and retention. Partner cross-functionally, analyze engagement data, define success metrics, and document repeatable frameworks to scale customer success programs.

Lead ~9-month onboarding engagements as a strategic advisor and program lead. Build and manage onboarding plans, guide customers on APIs, data ingestion, automation, AI-driven workflows, and EDI, track progress and risks, communicate value to stakeholders, drive time-to-value, coordinate internal teams, and prepare customers for long-term success.

Provide empathetic, end-to-end support across chat, email, phone, and social channels; resolve issues, maintain high CSAT and QA scores, meet SLAs, share product insights, and contribute process improvements.

Lead delivery of complex AlayaCare Cloud implementations for US customers: manage project plans, risks, scope, training, testing, and adoption. Guide configuration, deliver training (on-site and remote), facilitate AlayaCare University enablement, drive user engagement and satisfaction, and support cross-functional handoffs and team upskilling. Travel as required for on-site work.

Work on professional-services-led SaaS implementations for large enterprise customers: gather requirements, design workflows, configure the platform, test, train users, mitigate risks, produce documentation, and help keep projects on time and on budget.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

Lead and unify RecOps Consulting, Academy, and Product Enablement to deliver customer-facing education and internal enablement. Manage managers and ICs, build operating models, scale content and consulting motions, partner across CS, Sales, Product, and Marketing, and represent Education externally.

Serve as a senior strategic liaison and trusted advisor for Microsoft clients, driving adoption, value realization, and account growth across Microsoft technologies. Provide executive-level guidance on cloud architecture, licensing, roadmaps, and risk; lead QBRs, success plans, and cross-team coordination to ensure account health and strategic alignment.

Provide Tier 2/Tier 3 software lifecycle support including quoting, vendor/ISV outreach, onboarding, renewals, entitlements, and usage guidance. Manage multiple quotes and renewal timelines, document interactions in CRM/Gainsight, collaborate with ISRs and senior advisors, escalate complex issues, support enablement/training, and contribute process improvements. Remote role with up to 25% travel.

Manage a portfolio of education program accounts as primary relationship owner to drive retention, renewals, adoption, and growth. Develop strategic account plans, coordinate onboarding and training, monitor utilization and account health, resolve cross-functional issues, and represent MCG at events. Mentor junior account staff and use AI-enabled tools and CRM systems to improve engagement and outcomes.

Serve as delivery leader and strategic partner to enterprise customers to execute Customer Success Contracts, orchestrate cross-functional programs, drive cloud adoption and consumption, manage account planning and renewals, identify growth opportunities, mitigate blockers, lead delivery teams, and apply intermediate technical and service-management expertise to achieve customer outcomes.

Lead and advise customers through migrations from Google Workspace, Exchange, Box, Dropbox, and file shares to Microsoft 365 (Exchange Online, OneDrive, SharePoint). Assess requirements, design migration strategies, coordinate delivery teams and partners, mitigate risks, optimize migration throughput, and develop reusable playbooks. Influence product and tooling improvements and drive adoption and customer success across stakeholders.

Serve as a strategic liaison and trusted advisor for Microsoft enterprise clients, driving adoption, value realization, and portfolio growth. Provide executive-level Microsoft guidance, advise on roadmaps and licensing, align cloud adoption with CAF/WAF, manage account health, and coordinate across sales, delivery, and engineering teams to ensure client success.

Customer-facing role providing Tier 2/3 software lifecycle support: quoting, vendor outreach, onboarding, renewals, entitlement and usage review, and deal-desk escalation. Partner with ISRs and Customer Success teams to manage renewal calendars, maintain documentation, run enablement sessions, and improve processes while developing vendor and licensing expertise.