Top Customer Success & Experience Jobs in Indianapolis, IN

The Customer Experience Manager leads AptDeco's support operations, enhancing customer satisfaction through team leadership, analytics, and cross-functional collaboration.

Interns in broadcasting will gain hands-on experience across various departments including News and Production, supported by evaluations.

Manage China-based brands' US e-commerce accounts by driving GMV growth, coordinating fulfillment and cross-functional execution, monitoring account health metrics, building client relationships, and delivering regular performance reporting and actionable insights.

The Senior Customer Success Manager will drive customer adoption and engagement, own a portfolio of enterprise clients, and advise C-level stakeholders.

As a Market Research Intern, you will assist in conducting customer research, data analysis, and providing actionable insights to support product innovation and business strategy.

Happiness Engineers at Automattic provide customer support through email and live chat, advocate for customers, and help improve the customer experience. They are self-starters with customer service experience and WordPress knowledge, contributing to operational efficiencies and new initiatives.

Provide escalated customer support via phone and written channels, resolve complex inquiries across lines of business, document trends, coach others, update knowledge resources, and use multiple systems and hardware to troubleshoot and process orders/payments.

Lead onboarding, adoption, and retention for dealership accounts. Drive outcomes using data, run cadences (QBRs, weekly check-ins), manage escalations with product/engineering, and own renewals and expansions while shaping product based on customer feedback.

Lead technical onboarding and deployment for school districts, managing implementations of web-filtering and safety tools, configuring Google and Microsoft environments, deploying agents/extensions and MDMs, coordinating project milestones, training users, and ensuring services are enabled and monitored within 60 days.

Manage a portfolio of post-implementation customers to drive product adoption, retention, and renewals. Conduct business reviews, monitor customer health, develop success plans, mitigate risk, advocate cross-functionally for timely issue resolution, and identify expansion opportunities while maintaining CRM records.