Top Customer Success & Experience Jobs in Indianapolis, IN

Manage a caseload of 70–90 trading partner add-ons: onboard vendors to the TrueCommerce portal, coordinate setup and testing with internal teams, run status calls, and use NetSuite and Smartsheets to track progress. Remote role with up to 10% travel.

Serve as a senior, high-touch advisor for top creators, providing strategic coaching, data-driven insights, and cross-functional advocacy to drive creator revenue, retention, platform adoption, and scalable coaching playbooks.

Partner with a portfolio of creators as a strategic advisor: build relationships, develop personalized growth strategies, coach adoption of products/opportunities, analyze performance data into actionable recommendations, and drive retention, engagement, and revenue while advocating creator needs to Product, Marketing, and Brand teams.

Lead client professional services engagements for the Lone Wolf platform, including implementations, training, data setup, conversions, and onboarding. Manage project plans, requirements gathering, configuration, status updates, and budgets while coordinating with Product, QA, and Business Solutions to ensure successful adoption.

Serve as the technical face and trusted advisor for customers, designing platform configurations, delivering training, leading technical discovery and escalations, and advocating customer needs to Product and Engineering to drive adoption and expansion.

Provide technical onboarding and ongoing support to K-12 district partners, focusing on SSO/SAML integrations, LMS connections, troubleshooting, documentation, running daily live Zoom programs, data management, and collaboration with district teams and global support.

The B2B Marketing Account Manager will manage client relationships, oversee marketing strategies, and ensure timely campaign execution while collaborating with other teams.

The Channel Success Manager builds relationships with consulting channels, provides training, supports sales efforts, ensures customer satisfaction, and collaborates internally to enhance service delivery.

As an Implementation Specialist, you'll manage onboarding, data migration, and training for small to mid-sized firms, ensuring efficient adaptation to the Karbon platform.

Manage full post-sales lifecycle for enterprise property management accounts (200+ units), drive adoption and revenue expansion, own retention and account health, run quarterly business reviews and success plans, surface customer feedback and product opportunities, and coordinate onboarding/implementation across multi-site portfolios. Some travel required.

Lead a team of Customer Onboarding Managers while developing and implementing efficient onboarding processes for mid-market and enterprise customers. Collaborate with various departments to ensure smooth transitions and address client needs, all while improving customer satisfaction and onboarding metrics.