Spreetail is seeking an Account Manager – Bilingual (English + Mandarin) to help China-based brands grow their U.S. e-commerce business! As a key partner at Spreetail, you'll support brands by managing fulfillment across multiple marketplaces, building strong client relationships, and identifying opportunities to drive long-term growth. If you're bilingual, customer-focused, and passionate about helping brands succeed in a fast-paced environment, this role is for you.
How you will achieve success:
- Support brand growth by identifying opportunities to increase GMV and helping develop competitive fulfillment solutions that align with each brand's business goals.
- Partner with internal teams and brand stakeholders to turn strategic initiatives into actionable plans that drive execution and measurable results.
- Manage day-to-day account health by monitoring key performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, proactively addressing issues as they arise.
- Build trusted relationships with brand partners, lead regular communications, coordinate cross-functional initiatives, and deliver an exceptional client experience.
- Prepare and present business performance reporting with actionable insights, lead weekly business reviews, track open action items, and ensure timely follow-up to keep accounts on track.
What experiences will help you in this role:
- Native Mandarin speaker with full fluency in English, able to communicate and translate seamlessly with Mandarin-speaking brands.
- Bachelor's degree in Business, Finance, Project Management, Client Services, or a related field.
- 3–5+ years of experience managing e-commerce clients, account management, customer success, or project management, preferably supporting brands importing from China.
- Experience managing client relationships in a fast-paced environment and communicating effectively with stakeholders across multiple levels of an organization.
- Strong organizational, problem-solving, written, verbal, and presentation skills, with the ability to manage multiple priorities and deliver results independently.
Skills Required
- Native Mandarin speaker with full fluency in English
- Bachelor's degree in Business, Finance, Project Management, Client Services, or related field
- 3-5+ years of experience managing e-commerce clients, account management, customer success, or project management
- Experience supporting brands importing from China
- Experience managing client relationships in a fast-paced environment and communicating with stakeholders across multiple levels
- Strong organizational, problem-solving, written, verbal, and presentation skills; ability to manage multiple priorities independently
- Experience preparing and presenting business performance reporting, leading business reviews, and tracking action items
What We Do
Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. Our ecommerce experts purchase products from world-class vendors, list these top brands on marketplace giants such as Amazon, Walmart, Target, and eBay, and fulfill orders with next-day speed. Our completely home-grown software helps us provide unmatched value to our vendor partners, channel partners, and the millions of customers we delight nationwide. Joining our team is a once-in-a-lifetime opportunity to build one of the fastest-growing ecommerce companies in history, while working in a culture that promotes intense results and meaningful relationships.
Why Work With Us
Spreetail offers the opportunity to stretch your skills, supporting you as you grow both personally & professionally, all while prioritizing our commitment to building lasting relationships. We’re always on the lookout for talented new team members to help us add new brands & channels. We’re building something big. The best news? You can join us.
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