Top Customer Success & Experience Jobs in Indianapolis, IN

The Client Account Representative serves as a primary contact for clients, handling inquiries, processing transactions, ensuring compliance, and maintaining client records. This temporary role supports client retention through professional service delivery and collaboration with internal teams.

The role involves achieving sales goals, managing leads in Salesforce, educating families on services, and nurturing client relationships in a fast-paced environment.

The eCommerce Associate supports management in operational goals by fulfilling roles like Picker, Packer, and Customer Service, maintaining clean work areas, and ensuring production quotas are met.

The Supplier Quality Engineer will drive supplier quality performance, manage compliance, and lead continuous improvement initiatives to enhance product quality.

The role involves investigating, evaluating, and resolving General Liability claims, ensuring compliance with standards and quality service throughout the claim lifecycle. It requires effective communication, negotiation, and organizational skills, along with managing various claim-related tasks and customer interactions.

Serve as primary client service lead for benefits accounts: advise clients, manage relationships, handle enrollments and materials, coordinate with carriers, prepare quoting and reports, and support advisor and senior account manager.

The Claims Consultant assists clients with claim reporting, provides ongoing consultation on claims, analyzes policy language, and facilitates claims processes for client onboarding and resolution strategies.

Serve as primary day-to-day contact for employee benefits clients, managing renewals, implementations, carrier relationships, compliance, and project timelines while ensuring accurate documentation and high-quality client service.

The Solutions Engineer will collaborate with clients, optimize logistics solutions, enhance software features, and support implementation efforts while managing project documentation and communication.

Support client services for Access Genius by collecting business requirements, testing product offerings, developing and maintaining project plans, coordinating MLR submissions and cross-team meetings, managing client inquiries, and building expertise in managed markets and payer data.