Top Hybrid Senior Level Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead and scale a multi-channel Customer Experience team (email, live chat, phone), launching new channels and driving SLAs, quality, staffing, coaching, and reporting. Troubleshoot escalations, use data and AI/automation to improve workflows, surface product issues, and partner cross-functionally to deliver scalable support in a fast-moving SaaS/fintech scale-up.

Lead and grow a multi-channel Customer Experience team, launching phone and chat support, defining operating rhythms, coaching, and managing escalations. Use data, help-desk workflows, and AI/automation to measure and improve service levels, quality, capacity, and customer outcomes while partnering cross-functionally to drive product and process improvements.

Lead full-stack development and co-manage a lean engineering team to build SunCore's web and mobile infrastructure. Implement CI/CD, migrate hosting to DigitalOcean with Cloudflare, migrate CRM to HubSpot via Zapier, integrate multiple APIs and third-party services, and deliver a secure Flutter mobile app and dashboard with SOC2-level security, 2FA/biometric login, and wallet integrations.

Maintain and monitor secure, highly available datacenter and distributed networks. Implement and support network/security solutions (VMware, Cisco, Palo Alto, SD-WAN), manage multi-carrier WAN and client VPNs, analyze and remediate network issues, create security policies, support disaster recovery, and ensure regulatory compliance (SOX, PCI, SSAE, NCUA, FDIC).

The Lateral Recruiting Manager oversees recruiting processes for attorneys and paralegals, manages team performance, communicates with candidates, and shapes recruiting strategies to ensure diversity and efficiency.

Lead sourcing strategy for new product introductions, selecting and negotiating with suppliers, managing RFQs/contracts, and mitigating supply, cost, quality, and delivery risks. Partner cross-functionally to track project costs, support business cases, and ensure launch readiness and transition to sustaining procurement for long-term value.

Manage the trademark application lifecycle including docketing, deadline management, and correspondence processing. Provide mentorship, quality control, and improve docketing processes.

Lead sourcing strategy for new product introductions by selecting and negotiating with suppliers, managing RFQs and contracts, mitigating supply and quality risks, tracking project costs and savings, and partnering with engineering, operations, quality, and finance to ensure successful product launches and long-term sourcing value.

Own and scale internal IT and corporate systems, providing end-user support, identity/device management, onboarding/offboarding automation, office and remote network/VPN infrastructure maintenance, vendor/contractor coordination, and administration of internal AI and SaaS tools to improve employee productivity.

Lead sector portfolio strategy and client engagement for Internet & Software clients across the Americas. Support Account and Client Portfolio Managers to grow revenue, improve margins, execute client business plans, mentor teams, pursue new commercial models, manage pipeline and ensure portfolio financial targets are met. Represent Arcadis at events and act as a market thought leader.