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Provide first‑line technical support via phone, chat, email and web; perform initial troubleshooting and diagnostics across CallRail products; maintain high customer satisfaction; use support tools and documentation; contribute to process improvements and training; leverage AI platforms to streamline support.

Serve as the technical owner and main contact for a customer account, managing lifecycle activities (deployment, migration, upgrades), troubleshooting Genetec systems, coordinating escalations, conducting QBRs, producing SOWs, recommending optimizations and product updates, and liaising with internal teams to ensure long-term system success.

Generate qualified pipeline via outbound prospecting and inbound lead qualification. Research target accounts, conduct discovery calls to qualify meetings, maintain CRM data, collaborate with AEs and Marketing, demonstrate product knowledge, and consistently meet pipeline quotas.

Sell Brightwheel to early education providers by prospecting, running tailored demos, owning the full sales cycle, and meeting monthly revenue and unit goals while managing outreach and pipeline in Salesforce.

Lead retail sales strategy and execution for BugMD, driving distribution and revenue with major national retailers. Build account management, broker/rep networks, and selling infrastructure. Own forecasting, trade spend, promotions, and joint business plans while partnering with operations, finance, and growth. Represent the brand at buyer meetings and trade shows to scale distribution and prepare the business for acquisition.

Generate high-potential outbound opportunities using intent data and multi-channel outreach (calls, email, LinkedIn). Qualify prospects through discovery, log activity in HubSpot, and hand off qualified meetings to Account Executives. Partner with AEs on territory plans, analyze market signals, iterate messaging, and maintain data discipline to drive predictable pipeline growth.

Lead workforce planning, QA, AI/automation, and training for HungerRush and Menufy support teams. Manage four functional leads, own forecasting/scheduling, QA frameworks, automation roadmap, knowledge management, and executive reporting to improve service levels, staffing accuracy, QA consistency, and new-hire proficiency.

Produce and edit short- and long-form video and motion content for social and web, capture product photography, create digital graphics, manage projects from pre-production through final exports, and collaborate with marketing and development teams to ensure brand-aligned, market-ready assets.

Partner with Product, Engineering, and Design to own product analytics: define success metrics, build data models and dashboards, validate launches, monitor products, run deep-dive analyses, design experimentation, audit tracking across web and mobile, and develop AI-enabled analytics workflows to surface insights and measure product performance.

Lead enterprise sales for FMG's Agency Revolution Protection & Benefits team, targeting P&C, life, and health insurance organizations. Develop and execute enterprise sales strategies, build C-level relationships, manage complex sales cycles and implementations, maintain a qualified pipeline, and achieve revenue targets while collaborating cross-functionally.