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Manage full-cycle HR operations including employee relations, recruitment/onboarding, performance management, policy development, and compliance. Develop HR policies, support employee development and engagement, collaborate with leadership, and oversee payroll, benefits, workers' compensation, 401(k) administration, UI hearings, and BOLI claims for employees across multiple states.

Own a blended portfolio of client success and outsourced sales development programs. Manage client relationships, align program strategy, coordinate cross-functional delivery, oversee timelines and budgets, coach SDR teams, develop sales enablement resources, monitor CRM reporting and dashboards, present business reviews, and drive retention, renewals, upsells, and cross-sells.

Own expansion and conversion for existing product-led accounts: identify over-usage from product/billing data, run consultative short-cycle sales, close upgrades, and build the conversion playbook alongside founders and CRO.

Provides day-to-day people and culture administration in a retail store, supporting recruitment, onboarding, performance management, payroll, employee relations, talent processes, engagement, wellbeing, learning, compliance, records, reporting, and policy governance. Partners with store management and the People & Culture Business Partner, maintains confidentiality, monitors KPIs, and recommends administrative efficiency improvements.

Provides administrative and executive support to the Chief Program Officers, including calendar and communication management, meeting and event coordination, project and deadline tracking, compliance documentation, internship coordination, reporting, and confidential records management. The role serves as a liaison among program leaders, executives, external partners, schools, vendors, and community stakeholders while supporting trainings, board materials, contracts, licensing, audits, and organizational initiatives.

Manages the community business office, front desk, records, leases, accounts receivable, payroll, petty cash, employee files, benefits coordination, and training tracking. Supervises administrative staff, supports reception and telephone quality, maintains confidentiality, and serves as Manager on Duty when the Executive Director is absent.

Coordinates candidate onboarding, background checks, clearances, drug tests, physicals, I-9 completion, credential verification, and employment documentation. Serves as a liaison among candidates, managers, internal teams, and external vendors; answers process questions, resolves issues, monitors compliance, maintains electronic and paper records, prepares status reports, and supports job fairs and mass hiring events.

Manage a portfolio of 100+ workplace partners, strengthen relationships, identify business-development opportunities, and grow membership, loans, deposits, and revenue. Develop prospect pipelines, conduct consultative sales, represent the credit union at workplace and community events, deliver presentations, create promotional strategies, track activities and metrics in CRM systems, and provide forecasts and reports. The role requires regular regional travel and occasional evening or weekend event participation.

Leads the enterprise project management team and oversees complex cross-functional projects, organizational transformation, and operational improvement initiatives. Establishes project governance standards, applies PMI methodologies, manages resources, coaches staff, and partners with executives, departments, teams, and vendors. Drives stakeholder engagement, change adoption, continuous improvement, and successful implementation of strategic projects that improve patient experience, quality outcomes, and operational performance.

Partner with customers to increase value from Koronet by diagnosing operational friction, recommending behavioral and workflow changes, driving adoption through testing and evidence, and sharing field insights with Product, Support, Marketing, and Sales to inform product and strategy improvements.