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Top Hybrid Customer Success Jobs in New York City, NY
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As a Customer Success Manager, you will manage the post-sale experience for Regal's B2C customers, driving revenue growth and software ROI. Responsibilities include building customer success metrics, developing relationships at all organizational levels, executing account plans, delivering data presentations, and collaborating with cross-functional teams to enhance customer experience.
The Director of Customer Success will lead and manage the Customer Success team, focusing on performance, growth, and customer satisfaction. Responsibilities include driving key business metrics, developing customer success strategies, managing key customer meetings, analyzing customer success metrics, and optimizing internal processes. The role requires strong leadership and communication skills to foster relationships with stakeholders and ensure customer retention.
The Customer Experience Manager will lead the customer experience team and develop strategies to improve customer support efficiency. Responsibilities include analyzing customer interaction data, collaborating with product and engineering teams, and managing a high-performance team focused on enhancing customer satisfaction.
The role entails leading solution development for B2B Payables, collaborating with sales teams, and acting as an advocate for client needs. Responsibilities include delivering innovative product solutions, supporting sales strategies, and generating insights to enhance business. The position requires strong technical expertise in the payments sector and effective communication with clients to refine solutions and relay feedback to product teams.
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The Client Success Lead serves as the primary point of contact for business segment leadership to manage and align marketing initiatives with business objectives. Responsibilities include relationship management, execution accountability, resource planning, performance reporting, and platform partnership to ensure a seamless delivery of marketing campaigns.
Join Brigit as a Customer Care Associate, responsible for handling customer interactions with empathy, escalating issues, and providing exceptional customer care. This hybrid role is based in NYC with some in-office requirements. Benefit from medical insurance, equity participation, flexible PTO, and more.
The Client Solutions Manager at Vidsy acts as a crucial partner for clients and internal teams, overseeing multiple projects and ensuring alignment towards business goals. Responsibilities include managing client relationships, guiding clients through creative processes, and identifying new commercial opportunities.
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As a Scaled Account Manager at Navan, you will establish consultative relationships with customers, respond to inquiries, optimize processes, and monitor account satisfaction. Your role involves problem-solving, handling renewals, and collaborating with teams to improve customer engagement and drive revenue.
The Vice President of Customer Engagement will develop and manage programs to enhance customer lifetime value through strategic product management and various engagement initiatives. Responsibilities include leading base management, driving go-to-market strategies, overseeing onboarding and referral programs, and analyzing performance metrics while collaborating with cross-functional teams.
The Senior Customer Success Manager will drive client campaign success through strong relationships while optimizing content amplification strategies. Key responsibilities include planning, implementing, and reporting on campaigns, while also developing data-driven strategies to improve performance and achieve KPIs.
The Senior Customer Success Manager at Nexthink will manage a portfolio of strategic customers, focusing on customer success plans and driving adoption of digital employee experience (DEX) solutions. The role requires collaboration with various internal teams to ensure customer retention, value delivery, and expansion opportunities, along with regular communication and updates to customers. Expectations also include hosting workshops and providing feedback to product teams.
Top hybrid Companies in New York City, NY Hiring Customer Success Roles
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