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Top Hybrid Customer Success Jobs in New York City, NY
Artificial Intelligence • Healthtech • HR Tech • Insurance • Software • Telehealth • Generative AI
The Senior Manager of Customer Support will lead and develop support teams, define operational strategies, implement support tools, and work cross-functionally to enhance customer experiences and satisfaction metrics. Responsibilities include managing resources, monitoring KPIs, and driving team accountability.
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eCommerce • Fintech • Payments • Software
As an Operations Support Specialist at Order.co, you will deliver high-quality customer support, resolving inbound issues from clients and vendors while troubleshooting problems and communicating effectively. Your responsibilities include managing client expectations, documenting interactions, collaborating with internal teams, and continuously improving support processes to enhance client satisfaction.
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
The EHS Specialist at NBC Sports provides support for EHS program implementation, ensuring compliance with safety regulations and training. Responsibilities include managing training systems, conducting investigations, preparing audits, and interfacing with regulatory agencies while supporting domestic and international events.
Featured Jobs
Information Technology
As a Senior AI Customer Success Manager, you'll manage a portfolio of strategic accounts to foster partnerships, ensure customer adoption of AI products, drive business growth, and collaborate on tailored success plans aligned with customer goals.
Top Skills:
AI
AdTech • Digital Media • Marketing Tech • Software • Analytics
The Customer Success Manager at Vistar Media will manage client relationships, ensuring they maximize the value of the company's software solutions. The role includes onboarding new customers, providing technical expertise, leading customer education, and overseeing account success. Strong communication and organization skills are essential to thrive in this customer-focused role.
Top Skills:
APIs
Fintech • Financial Services
The Service Desk Engineer will provide end-user assistance, resolve issues, and support applications and devices. Responsibilities include user access management, hardware and software preparations for new employees, performing impact analysis on application issues, and documenting tasks and incidents. The role requires excellent problem-solving skills and the ability to communicate effectively with end-users.
Top Skills:
Microsoft O365Powershell
Fintech • Payments • Professional Services • Software • Financial Services
The CX Quality Assurance Manager will develop and implement quality assurance programs, monitor performance, analyze reports, provide coaching, identify training needs, and ensure compliance with industry standards. This role involves leading a team to enhance customer interaction quality, drive operational improvements, and integrate customer feedback into strategies.
Enterprise Web • Marketing Tech • Software
The Customer Success Manager will onboard new customers, develop long-term relationships, provide timely support for inquiries, monitor usage patterns to increase adoption, handle renewals and upsell, and collaborate with various teams to enhance customer experience.
Top Skills:
SaaS
Healthtech • Information Technology • Other • Social Impact • Software • Telehealth
As a Community Care Partner, you will engage with Thyme Care members, offering navigation support through their cancer journey both in-person and virtually. You will connect members to healthcare and community resources, assist in care coordination, assess health needs, and collaborate with an interdisciplinary team to ensure holistic support.
Consumer Web • Other
As the Director of Homeowner Support, you will lead the customer care team to enhance homeowner experiences. Responsibilities include defining strategies, mapping homeowner journeys, optimizing service quality and efficiency, and managing offshore BPO partnerships, all while fostering a supportive work culture.
Top Skills:
ExcelLookerSalesforce Suite
Top hybrid Companies in New York City, NY Hiring Customer Success Roles
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