Client Solutions Manager

About Vidsy

Vidsy is a multi-award-winning start-up with hubs in London (HQ), NYC, and LA to name a few, we're building the go-to platform and ecosystem for Creators and brands to work and win together! Our creative platform helps the world's best brands create effective video ads, while also providing the opportunities and tools for Creators to hone their skills, earn fair pay, and work on incredible projects. We're building a different way to create; democratising creativity and empowering brands and Creators to build value together.

The Role

A Client Solutions Manager at Vidsy makes things happen, acting as a true partner to our Clients, as well as our Creative and Commercial Teams. This role oversees multiple work streams with lots of moving parts, and requires a proactive, resourceful multi-tasker who is able to align Client and Vidsy towards a common vision and business goals to achieve success.

We are looking for strategic “thinkers” and eager “doers”, who can guide their clients through each step of the journey, from briefing a creative team to launching a campaign. You are able to provide exceptional client service alongside client consulting and challenging our clients to be forward-thinking on digital.

What You'll Be Doing

• Developing and managing relationships with a portfolio of Vidsy’s key clients.
• Adapting to an agile, fast paced creative approach empowered by technology and a global creator community. (One that does not follow the traditional agency approach!)
• Serve as a key catalyst for your accounts. Be the day-to-day contact managing client relationship health and client satisfaction.
• Function as business partner, advisor and relationship lead for clients
• Partnering with and inspiring our Strategists, Creative Leads and other key stakeholders to deliver effective video ad creative across digital.
• Displaying an instinctive, entrepreneurial spirit to generate new commercial opportunities.

Knowledge/Skills Required

• 3-6 years (or equivalent) client / account management experience - with exposure to enterprise level brands & accounts.
• Highly organized with a strong attention to detail.
• A thorough understanding of the advertising, social and content landscapes.
• Ability to define goals for clients and build plans to successfully deliver against these.
• An excellent communicator and problem solver. Able to assess, articulate and manage complex situations to make effective decisions and build proactive solutions.
• An ability to bring multi-disciplined Teams (Creative, Strategy, Operations, etc) together to achieve a common goal.

Compensation & Package

💰 Salary between $90,000 to $115,000 dependant on experience

💸 Discretionary annual bonus

📈 Share Options

🩺 Private Healthcare

📥 401k

💻 Flexible working through our 'virtual-first' hybrid approach

🏝 25 days vacation plus Federal Days

😇 Annual Volunteer Day

♥️ Vidsy's growing well being offering & EAP

🍼 Enhanced parental leave policies

🌍 Your carbon footprint offset via our Ecologi partnership

Vidsy's 'Virtual-First' Hybrid Approach

We operate a hybrid way of working we call 'virtual-first'. That means, across all our locations (London, NYC and LA), our teams work primarily remotely, with occasional in-office sessions for collaboration, client meetings, socials, and more. The nature of your role will dictate how often you attend (e.g. our Commercial Team visit the office weekly whereas our Engineering Team are typically in the office monthly), however, we're flexible, and the balance of in-office versus remote can be discussed and confirmed during the interview process. 

Diversity at Vidsy

Vidsy is working hard to create a representative, inclusive and super-friendly team, because we believe different experiences, perspectives and backgrounds make a better workplace, and ultimately better products. Vidsy doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.