Top Hybrid Operations & Support Jobs

Provides technical and non-technical customer support for Vertafore software products. Resolves customer questions and issues, documents cases in a CRM system, supports multiple customer queues, and meets accuracy, productivity, and performance targets. The role requires strong written and verbal communication, organization, basic Microsoft Office knowledge, adaptability, reliable attendance, and the ability to work remotely or from an office as needed. No prior experience is required, with onboarding and ongoing development provided.

Provides Tier 3 customer support by troubleshooting complex issues, handling escalations, coaching Tier 1 and Tier 2 teams, and supporting members through chat, email, and phone. Acts as a product expert, owns support functions, manages projects and programs, and partners with Product, Engineering, and Customer Success to improve member experience and support operations.

Leads revenue operations and GTM innovation by advising Sales, Marketing, and Customer Success; building AI-first systems, automations, dashboards, and workflows; analyzing funnel performance; improving forecasting and pipeline health; and driving cross-functional initiatives that increase GTM efficiency and revenue growth.

Provides customer service and client relations support while managing service requests, scheduling, affiliate communication, and complex work orders. Coaches and trains entry-level customer service representatives through job shadowing and on-the-job guidance, identifies performance improvements, reports training progress, and serves as a subject matter expert. Maintains accurate confidential data, supports shift handoffs, and contributes to team efficiency and positive workplace culture.

Owns day-to-day operations for an on-site fulfillment center, including front desk management, facilities, supplies, vendor relationships, budgets, workplace safety support, culture programming, and internal communications. Builds operating processes for spend tracking, vendor terms, furniture requests, and engagement programs across multiple shifts.

Lead private market fund and investor operations from launch through wind-down, including subscriptions, capital calls, distributions, onboarding, servicing, reconciliations, and provider oversight. Design scalable workflows, controls, SOPs, KPIs, and launch playbooks; interpret fund documents; manage enterprise client implementations and cross-functional technology initiatives; and mentor analysts with a path toward people management.

Provides high-level administrative and scheduling support to executives. Responsibilities include managing complex calendars, coordinating meetings and events, arranging calls and dinners, preparing agendas and materials, tracking action items, supporting executive team projects, and handling confidential information. The role requires strong organization, communication, discretion, multitasking, and proficiency with Google Workspace in a fast-paced hybrid workplace.

Provides frontline customer support for home buying and selling transactions through phone and written communication. Resolves complex issues, de-escalates interactions, coordinates with internal teams and external partners, explains real estate processes, and shares customer insights with product teams. Meets performance and customer satisfaction goals while working a Friday-Tuesday schedule, including evenings and weekends, with four in-office days per week in Tempe.

Supports externally facing executives by managing complex calendars, international travel, client communications, CRM records, pipeline reports, expenses, and client-facing events. Serves as a polished point of contact for clients and prospects, prepares executives for meetings, handles confidential deal information, and makes sound decisions during fast-moving sales cycles and last-minute changes.

Provides primary on-site technology support for the Boston office and remote teams. Responsibilities include Tier 1 helpdesk support, SaaS administration, IT asset management, device lifecycle management, onboarding, AV and network troubleshooting, SLA monitoring, documentation, and participation in identity, endpoint, security, and technology operations projects. The role also provides occasional EMEA coverage and partners with Workplace, Security, and Engineering teams.