Top Hybrid Customer Success & Experience Jobs in Dallas-Fort Worth, TX

Lead training and implementation for Client Solutions Managers, manage a strategic client portfolio, supervise associates in the Director's absence, serve as primary client touchpoint, coordinate internal resources, support client onboarding and marketing/education efforts, and collaborate with Sales to drive new business.

Lead training and implementation of Client Solutions functions for key clients, manage a strategic client portfolio, represent Business Process Solutions at client meetings, mentor associates, ensure smooth client transitions, communicate client requirements internally, support marketing/education efforts, and collaborate with Sales to develop new business.

Manage a portfolio of enterprise customers to ensure adoption, retention, and expansion. Build executive relationships, conduct business reviews, troubleshoot escalations, track performance metrics, influence product strategy, mentor junior CSMs, and support cross-functional initiatives to drive customer value and reduce churn.

The role involves engaging with key decision-makers, maintaining technical relationships, providing guidance on Semrush technology, and assisting sales teams in pre/post-sales responsibilities.

As City Manager, you'll build community relationships, host events, manage referrals, and collaborate across teams to represent Flex in your city.

As a Customer Success Manager, you will manage post-sales activities, build relationships, respond to support issues, coordinate customer meetings, and advocate for customer needs. You will also track installations, manage feature requests, and lead a team to maintain customer satisfaction.

Provide real-time advisor support and training for financial planning tools, troubleshoot technical and planning issues, deliver virtual/in-person sessions, create scalable training materials and knowledge base content, support software releases, and drive advisor adoption and plan quality.

Serve as strategic advisor and subject matter expert for Vizient CDB and PA, leading client engagements to drive product adoption, analyze healthcare data for performance improvements, deliver trainings and demos, collaborate cross-functionally, mentor team members, and inform product roadmap and process improvements.

Manage and grow relationships with mid-sized employer clients and distribution partners, ensure plan performance, lead cross-functional teams for implementations and renewals, drive retention and upsell, ensure compliance, and deliver exceptional client support and reporting.

Own end-to-end onboarding and go-live for multiple mid-market and multi-property hotel clients. Scope and configure products, lead integrations to property systems, set success criteria, manage stakeholders and escalations, coordinate cross-functional teams, drive adoption and identify expansion opportunities, and improve onboarding playbooks while mentoring the implementation team.