The Role
Lead training and implementation for Client Solutions Managers, manage a strategic client portfolio, supervise associates in the Director's absence, serve as primary client touchpoint, coordinate internal resources, support client onboarding and marketing/education efforts, and collaborate with Sales to drive new business.
Summary Generated by Built In
Oversee the training and implementation of Client Solutions Manager functions for selected key Clients. Maintain and develop strategic relationships with clients, including representing Business Process Solutions at client meetings and acting as a clearinghouse for all client requests.
Responsibilities- Train and mentor the Client Solutions associates on policies and procedures.
- Assume supervisory responsibilities in the absence of the Director, Client Solutions.
- Assist Director, Client Solutions by assuming additional Client Solutions Manager responsibilities/special assignments as needed.
- Manage a strategic client portfolio as an individual contributor
- Effectively communicates client information and requirements within the Business Process Solutions Organization; works with the Client Development team, where applicable.
- Overall understanding of Business Process Solutions systems, processes, and procedures and knowledge of proper contacts within Business Process Solutions organization.
- Ensures the smooth transition for new clients as they enter the operational phase.
- Presents a single, consistent touchpoint to key clients
- Works to build a broad base of support within the client organization.
- Supports the planning and ongoing needs for marketing / education and awareness materials, orientation planning and special campaigns.
- Contributes to the development of new business by working with Sales and Business Managers in the appropriate channels.
- Maintain excellent working relationships with Customers, Clients and co-workers.
Education
- Bachelor’s Degree
Knowledge, Skill and Abilities
- Strong communication and interpersonal skills.
- Ability to interact with all levels of personnel including client level contacts.
- Advanced knowledge of MS Office Suite (Excel, Word, PowerPoint, Outlook).
- Strong knowledge of client Trade Promotion Management Systems
- Actively support organizational goals and values; align actions around organizational goals; give priority to organizational needs and concerns when making decisions
- Willing to set aside personal beliefs and assumptions while maintaining an objective point of view; keeps an open mind and listens to others thoughts and opinions
- Conveys ideas clearly and succinctly; tailor the message to the audience; deliver the information in a manner that is accurate and compelling
- Creates effective and compelling presentations; tailor message to the audience; makes effective us of visual aids and other presentation materials
#DiscoverYourPath
About Us Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.
But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
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#DiscoverYourPath
Skills Required
- Bachelor's Degree
- Strong communication and interpersonal skills
- Ability to interact with all levels of personnel including client level contacts
- Advanced knowledge of MS Office Suite (Excel, Word, PowerPoint, Outlook)
- Strong knowledge of client Trade Promotion Management Systems
- Ability to create effective and compelling presentations and tailor messages to audiences
- Support organizational goals and maintain objective, open-minded approach
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The Company
What We Do
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey. Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
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