Top Hybrid Customer Success & Experience Jobs in Dallas-Fort Worth, TX

Own strategic relationships with enterprise SaaS customers, driving adoption, measurable value, customer health, retention, renewals, and expansion. Lead executive business reviews, success planning, escalations, forecasting, and cross-functional coordination across Sales, Support, Product, and Professional Services. Manage complex financial-services accounts and translate technical capabilities into business outcomes while maintaining commercial accountability for portfolio performance.

Manage a portfolio of mid-market and SME customers, driving successful deployment, adoption, renewals, expansion, and churn reduction. The role includes customer coaching and training, quarterly onsite meetings, renewal negotiation, account growth, and tracking customer roadblocks and trends. Candidates should be strong communicators, organized, empathetic, technically adaptable, and experienced managing at least 100 accounts.

Manages client success and IT service delivery teams, ensuring service quality, escalation and change processes, reporting accuracy, resource utilization, hiring, onboarding, and team development. Partners with clients and internal teams to improve delivery, resolve barriers, manage budgets, and support business needs. Requires extensive IT professional services experience, ITIL-based service management expertise, strong leadership, financial accountability, and experience with Microsoft or network technologies and cloud adoption.

Manage client onboarding and sponsorship package utilization for virtual and live conferences. Serve as a trusted advisor, coordinate with internal teams, support event sales, and drive client satisfaction, retention, renewals, and growth. Maintain proactive client communication before, during, and after events; evaluate client experiences, document value delivered, and provide onsite event support as needed.

Provides first-line technical and non-technical customer support through phone, email, and chat. Responsibilities include troubleshooting, validating and investigating incidents, triaging and escalating tickets, documenting solutions, collaborating across teams, mentoring junior staff, and identifying support trends and process improvements. The role requires clear communication, strong critical thinking, effective use of ticketing and CRM tools, and consistent adherence to support procedures.

As a Consumer Engagement Representative, you will handle calls, process payments, resolve customer issues, and meet productivity goals in a dynamic environment.

Lead portfolio risk and opportunity analysis, develop standardized retention and recapture playbooks, and create a subscription Value-Added-Services offering. Partner with Product, Data Engineering, Sales, and Customer Success to monetize retention expertise and drive client outcomes.

Lead agency implementation, onboarding, documentation, troubleshooting, and launch support. Serve as the primary partner contact, resolve onboarding issues, manage compliance documentation including COIs and licenses, maintain accurate agency records, and follow up on outstanding items. The role requires strong communication, de-escalation, organization, project management, attention to detail, and the ability to manage multiple agency launches while improving partner and provider experiences.

The Manager of Commercial Education develops and implements training programs for the sales team, assesses training needs, designs materials, and collaborates with various teams to improve performance and communication within Caris Life Sciences.

Own complex enterprise escalations from triage through root-cause analysis and resolution across browser, network, cloud, and endpoint layers. Analyze traces, logs, network captures, and diagnostic data; produce technical reports for R&D; communicate findings to customers; support incident response; and drive systemic improvements through documentation, triage, and product prioritization.