Top Hybrid Customer Success & Experience Jobs in Dallas-Fort Worth, TX

Supports client onboarding and product implementation for treasury and banking solutions. Executes routine and semi-routine implementation activities, resolves standard queries, escalates unusual issues, analyzes data for insights, and builds trust with clients and stakeholders. The role also contributes to strategic projects, communicates onboarding procedures, and supports timely transitions to the Chase banking platform.

Own customer onboarding and implementation for FieldPulse, guiding trades businesses through software adoption. Responsibilities include understanding workflows, configuring tailored solutions, delivering training, troubleshooting issues, managing implementation timelines, de-escalating customer concerns, and collaborating with Sales, Product, and Engineering to improve customer outcomes.

Build strategic partnerships with auto dealers and sales teams to support Navigator Platform sales, onboarding, adoption, retention, training, troubleshooting, and ROI discussions. Drive process improvements, provide product expertise, influence dealer stakeholders, and conduct frequent in-market dealership visits. The role supports sales objectives while owning the customer enablement and retention lifecycle, with travel up to 50%.

Provides B2B client service for corporate and legal services, including researching and processing legal documents, managing client portfolios, answering inquiries, entering data, filing documents, and navigating multiple databases. The role requires strong communication, organization, problem-solving, multitasking, and time-management skills while identifying process improvements and opportunities to support existing business.

As a Provider Partnerships Manager, you will foster relationships with healthcare providers to grow referral partnerships and enhance access to care for seniors, focusing on behavioral health services.

Serve as primary client contact to manage escalations, oversee service operations and staff, enforce compliance and security controls, analyze performance metrics, resolve customer issues, collaborate cross-functionally, and lead process improvement initiatives.

Manage approximately 50 strategic cybersecurity customers throughout onboarding, implementation, adoption, renewal, and expansion. Develop success plans, monitor customer health and retention, lead training and workshops, gather product feedback, and identify growth opportunities. Partner with Sales, Technical Delivery, Product, and Support teams while communicating cybersecurity concepts to executive and technical stakeholders. Help improve customer success processes, systems, and programs.

Own post-sale relationships and end-to-end programmatic campaign delivery for advertiser accounts. Manage campaign setup, launch, pacing, optimization, reporting, and PMP deal execution across CTV, online video, and display. Provide strategic consulting, platform training, troubleshooting, audience activation, and performance insights while identifying upsell opportunities. Collaborate with sales, ad operations, and supply teams to drive client retention, satisfaction, growth, and campaign success.

Guide enterprise and law-firm clients through Harvey adoption, implementation, training, and ongoing engagement. Manage customer relationships, monitor adoption and health metrics, drive satisfaction, renewals, and expansion, and relay client feedback to internal teams. The role also involves developing customer success processes, influencing stakeholders, evangelizing LLM capabilities, and occasional travel to customer and company offices.

Own relationships with large, complex NetSuite clients as the primary contact. Lead business reviews, translate client needs into consultant action plans, coordinate delivery across workstreams, manage risks and escalations, and recommend system optimizations. The role requires strong client communication, project management, ERP knowledge, and relationship management with C-suite stakeholders.