Top Hybrid Customer Success Jobs in Dallas-Fort Worth, TX

The Senior Customer Success Manager at Nexthink will oversee a portfolio of strategic customers- driving adoption of digital employee experience solutions, managing customer relations, and ensuring renewal through value tracking and collaboration with various teams. They will identify upsell opportunities and act as a trusted advisor throughout the customer lifecycle.

The Claims Representative manages commercial claims of low to moderate complexity, ensuring compliance with company protocols and customer service standards. Responsibilities include verifying policy coverage, communicating with customers, conducting investigations, and maintaining documentation. The role requires collaboration with internal and external partners to achieve timely and effective claims resolution.

As a Sr. Client Services Manager at CNA, responsible for developing and directing claim service strategies, managing underwriting and agency relationships, and driving customer satisfaction within defined service standards. Collaborates with underwriting, builds and maintains business relationships, leads development of client service goals, and serves as a knowledgeable resource for internal and external customers.

The Associate Customer Support Technician will assist customers with inquiries and problems related to EZLynx software and other company products, providing customer service via phone, email, and chat. Responsibilities include troubleshooting, documenting issues, and escalating unresolved problems appropriately.