Top Hybrid Customer Success & Experience Jobs in Dallas-Fort Worth, TX

The Senior Representative processes complex premium remittances, resolves discrepancies, provides customer support, and maintains strong relationships with clients and stakeholders.

As a Personal Banker, you will assist customers with their banking needs, including account management, loans, and financial advice, while leveraging your bilingual skills in Spanish.

Manage customer relationships, advocate for customer needs, and provide strategic guidance on MongoDB best practices to ensure customer success and satisfaction.

The Solution Specialist will drive the adoption of software products, engage customers, monitor usage, and capture feedback to enhance outcomes in a remote capacity with minimal travel.

The Service Experience Manager is responsible for leading a compliance team, ensuring client satisfaction, managing escalations, training staff, and driving operational excellence while developing KPIs and improving processes.

The Service Management Analyst will oversee service operations, manage staff, ensure compliance, resolve customer issues, and enhance client relationships within the financial services industry.

Manage customer consulting projects, enhance client relationships, mentor staff, and implement process improvements for customer service effectiveness.

Serve as a strategic, customer-centric consultant to auto dealers to drive adoption and retention of the Navigator Platform. Partner with POD sales teams to enable pitches, onboard dealers, provide training, troubleshoot product/process issues, drive process improvements, and conduct in-market visits. Focus on ROI conversations and maximizing dealer value.

Provide functional support for Yooz clients: analyze and document requests, troubleshoot and resolve issues, assist with software configuration, collaborate with Sales/Project/R&D/IT, and drive customer satisfaction, retention, and product improvement through client feedback.

Lead a Customer Success and Renewals organization for strategic enterprise accounts. Manage and coach CSMs and renewals team, run QBRs, enforce engagement standards, drive retention and expansion, partner with Sales, track NRR/GRR metrics, and roll out CS tooling (e.g., ChurnZero).