Top Hybrid Customer Success & Experience Jobs in Dallas-Fort Worth, TX

Manage assigned customer accounts, driving satisfaction, product adoption, retention, account growth, and advocacy. Responsibilities include resolving customer issues, developing account and strategic success plans, leading quarterly business reviews, analyzing customer health and usage metrics, communicating product feedback, and collaborating with internal teams. The role requires strong communication, presentation, organization, empathy, and creative problem-solving skills, with travel up to 15%.

Manage and grow relationships with major automotive dealer-group clients across a regional territory. Responsibilities include client retention, revenue growth, product optimization, performance analytics, account strategy, customer training, issue resolution, reporting, and coordination with internal sales and support teams. The role focuses on Autotrader, KBB.com, and Kelley Blue Book products and requires frequent field travel within the assigned territory.

The Lead Supervisor I enhances customer experiences through leadership and team development while driving sales performance and supporting store operations. Responsibilities include sales analysis, team recruitment, training, and ensuring compliance with company policies.

Provide B2B client support for annual report preparation: review and process legal documents, manage client portfolios, respond to inquiries by phone/email, perform data entry, use multiple databases, recommend process improvements, and grow client relationships.

As a Provider Partnerships Manager, you will foster relationships with healthcare providers to grow referral partnerships and enhance access to care for seniors, focusing on behavioral health services.

Serve as the primary liaison for Commercial & Investment Bank clients, managing relationship health, escalations, implementations, onboarding, renewals, and cross-functional coordination to drive retention, growth, and client satisfaction.

Serve as primary client contact to manage escalations, oversee service operations and staff, enforce compliance and security controls, analyze performance metrics, resolve customer issues, collaborate cross-functionally, and lead process improvement initiatives.

Lead strategic customer relationships for Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical deployments, run business reviews, develop account strategies, mentor peers, coordinate cross-functional resources, influence product roadmap, and ensure measurable customer outcomes.

The Flex Relationship Manager at Capital One builds partnerships with dealerships, provides customer service in Auto Finance, and oversees underwriting and funding processes.

Troubleshoot software issues and assist clients through phone, email, and live chat. Responsibilities include answering software navigation questions, resolving issues, researching and documenting trends, and coordinating with internal teams. The role requires strong communication, empathy, problem-solving, creativity, teamwork, and a commitment to customer success.