Top Hybrid Customer Success & Experience Jobs in Dallas-Fort Worth, TX

Lead portfolio risk and opportunity analysis, develop standardized retention and recapture playbooks, and create a subscription Value-Added-Services offering. Partner with Product, Data Engineering, Sales, and Customer Success to monetize retention expertise and drive client outcomes.

Lead agency implementation, onboarding, documentation, troubleshooting, and launch support. Serve as the primary partner contact, resolve onboarding issues, manage compliance documentation including COIs and licenses, maintain accurate agency records, and follow up on outstanding items. The role requires strong communication, de-escalation, organization, project management, attention to detail, and the ability to manage multiple agency launches while improving partner and provider experiences.

The Wealth Client Relationship Consultant partners with Wealth Management Advisors to enhance client services and manage high-net-worth client accounts, delivering tailored financial solutions and support.

Own complex enterprise escalations from triage through root-cause analysis and resolution across browser, network, cloud, and endpoint layers. Analyze traces, logs, network captures, and diagnostic data; produce technical reports for R&D; communicate findings to customers; support incident response; and drive systemic improvements through documentation, triage, and product prioritization.

Lead and scale the Client Success organization for enterprise RCM accounts, drive retention and expansion, act as executive client advisor, oversee operational alignment across billing, denials, AR recovery and KPIs, manage implementations and transitions, and build high-performing onshore/offshore teams while partnering cross-functionally to ensure service delivery and revenue growth.

Lead technical onboarding for new customers: manage integrations, create artifacts and trainings, troubleshoot complex issues, align platform with business goals, drive adoption, engage technical and executive stakeholders, and advocate customer needs to influence product roadmap.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

Drive adoption and value realization of the Neara platform for high-value customers by embedding solutions, defining and validating ROI, delivering training and workshops, collaborating with Sales and Deployment, and identifying expansion opportunities to ensure contractual outcomes and measurable business impact.

The Account Manager drives customer retention, manages client relationships, oversees contract renewals and service upgrades, and identifies business expansion opportunities, ensuring satisfaction and smooth implementation efforts.

Lead and scale the Technical Account Management function for strategic enterprise customers. Set strategy, service models, KPIs, SLAs, and escalation governance; manage complex escalations and incidents; build executive relationships; align cross-functionally to drive product and operational improvements; and recruit, coach, and develop a high-performing team to ensure customer value, retention, and operational excellence.