Top Tech Jobs & Startup Jobs

Leads enterprise client listening and voice-of-the-client programs, including survey strategy, survey operations, feedback analysis, dashboards, closed-loop service recovery, and executive reporting. Partners with leaders to translate insights into retention plans, service improvements, training, and growth opportunities. Integrates feedback data with Salesforce and revenue operations processes, manages research partners, develops client experience playbooks, and monitors measures such as satisfaction, NPS, retention, response rates, and action-plan completion.

Leads quality assurance across contact-center programs by managing QA teams, audit governance, calibrations, performance analytics, compliance, client reporting, coaching strategies, and continuous improvement. Partners with Operations, Training, Workforce Management, and Client Services to improve customer experience and business outcomes. Oversees quality metrics, dashboards, corrective actions, team development, and multi-site or global quality operations.

Leads strategic finance and customer pricing initiatives, including customer-level financial modeling, profitability analysis, pricing frameworks, forecasting, business cases, and commercial performance reporting. Partners with Sales, Operations, Corporate Finance, and executive leadership to develop profitable pricing strategies, support negotiations, evaluate strategic opportunities, and translate complex financial analysis into actionable recommendations.

Leads development and technical direction for Integrated Eligibility systems supporting SNAP and TANF programs. Designs, enhances, and maintains portal components; performs coding, defect resolution, code reviews, and root cause analysis. Collaborates with analysts, developers, testers, QA teams, and program subject matter experts to ensure accurate end-to-end processing. Supports deployments, release management, environment readiness, and post-deployment validation with DevOps and infrastructure teams.

Leads operational risk strategy, governance, resilience, and control design across technology and operations. Builds RCSA frameworks and KRI dashboards, conducts business impact analyses and crisis simulations, manages third-party and technology risks, leads incident root-cause investigations, advises on regulatory and audit matters, and guides cross-functional engineering teams through modernization and automated control initiatives.

Supports the Global Business Resilience program by coordinating business continuity planning, crisis and incident management, training, exercises, plan validation, compliance reviews, mass notification coverage, and readiness reporting. Partners with stakeholders to develop resilience policies, improve controls, assess risks and gaps, support regulatory reviews, and conduct post-incident assessments across assigned markets.

Leads enterprise AI enablement programs from evaluation and proof of concept through production rollout and adoption. Coordinates engineering, platform, IT, security, privacy, legal, procurement, risk, and business stakeholders. Establishes roadmaps, governance controls, vendor evaluations, delivery plans, readiness criteria, KPIs, and risk mitigation. Drives responsible AI practices, operationalization, stakeholder adoption, executive reporting, and scalable program-management processes in a regulated environment.

Supports enterprise applications used by Finance, HR, and Operations. Responsibilities include gathering requirements, configuring and administering systems, assisting users, investigating issues, building reports and data loads, conducting user acceptance testing, supporting system migrations, documenting processes, and identifying automation opportunities. The role is designed for a recent graduate and provides coaching and progression toward a Business Systems Analyst position.

Supports NFL marketing science and consumer insights research by designing surveys, coordinating research projects, analyzing quantitative and qualitative data, and creating strategic reports. Uses research platforms and analytical tools to translate fan and market findings into actionable recommendations for media, marketing, sponsorship, clubs, and other stakeholders.

Leads enrollment management across recruitment, admissions, dual credit, and advising departments. Oversees staff, budgets, policies, registration processes, enrollment strategies, marketing initiatives, academic pathways, CRM/ERP coordination, and partnerships with schools and institutions. Collaborates with senior academic and student services leaders, chairs strategic enrollment committees, supports institutional growth, and participates in professional organizations. Requires occasional travel and evening or weekend work during events and peak registration periods.