Top IT Support & Helpdesk Jobs in Houston, TX

Provide Tier III technical support and system integration for Safe Fleet Video Group solutions. Install, update, migrate software on Windows and Red Hat Linux systems, perform server updates and SQL scripting, troubleshoot complex hardware/software issues, train customer IT and end-users, support deployments and acceptance testing, create technical documentation, and collaborate on R&D and new feature testing.

Short-term onsite contract to provide iSeries (IBM i/AS400) administration in Houston, TX for an 80-hour project. Role requires availability for the defined short engagement; specific duties not listed.

Provide first-line support and change-management administration for informatics application servers, assist with server upgrades and deployments, manage application accounts and licenses, produce technical documentation, and support security, publishing, and utility development tasks.

Provide first- and second-level end-user IT support, deploy and configure workstations, troubleshoot Windows, network devices and enterprise applications, support video conferencing and conference rooms, assist with application integration and training, and participate in after-hours on-call rotation. Work onsite full-time.

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.

Provide client-facing technical support for enterprise customers using Nerdio, Azure Virtual Desktop, Windows 365, Intune, and Microsoft cloud technologies. Support platform onboarding and Azure deployments, troubleshoot complex cloud and hybrid infrastructure issues, diagnose root causes, document resolutions, guide IT administrators, and collaborate with engineering and product teams on escalated issues.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides Tier 1 help desk and customer support for SBA loan processing systems. Assists staff, borrowers, and lenders with applications, document uploads, online forms, and technical issues through phone, email, and ticketing systems. Reviews and routes inquiries, verifies application completeness, identifies missing or duplicate information, protects confidential data, and escalates issues appropriately. Maintains responsive service in a remote, federal-program environment while following security, privacy, VPN, and service-level requirements.

Provides Tier 2 technical support for client environments through remote troubleshooting, network issue resolution, system configuration, installation, migration, patching, backups, ticket management, and documentation. Supports Windows, Mac, virtual machines, servers, desktops, SaaS products, and network technologies. Maintains customer satisfaction, participates in projects and process improvement, communicates with clients, and provides occasional on-call support with minimal travel.

Provides Tier 2 technical support through remote troubleshooting, network issue resolution, system configuration, ticket management, documentation, equipment upgrades, and customer communication. Supports VMware, Microsoft 365, Windows, macOS, servers, desktops, backups, virtualization, SaaS products, and network technologies. Participates in projects, process improvements, patching, migrations, and an occasional on-call rotation while maintaining high customer satisfaction.

Provide advanced technical support for enterprise database customers by diagnosing complex SingleStore, SQL, Linux, and infrastructure issues. Reproduce bugs, perform QA, submit engineering reports, resolve outages, collaborate with developers and technical teams, improve support processes, and create documentation. The role requires customer-facing communication, database optimization, scripting, distributed systems knowledge, and familiarity with cloud platforms and Kubernetes.