Top IT Support & Helpdesk Jobs in Houston, TX

Provide technical support for desktops, laptops, printers, clinical peripherals, and clinical applications; manage user accounts, MFA, and device lifecycle; troubleshoot connectivity, VPN, Microsoft 365, and endpoint issues; document work and follow HIPAA and security practices while supporting clinical users and implementation projects.

Supervise tier-1/2 infrastructure team and projects to maintain 24/7 availability of servers, network, Azure and M365 services. Manage Active Directory, DNS, SSL, Group Policy, backups, Meraki SD-WAN/VLANs, VPNs, security assessments, patches, and cloud integrations. Automate tasks with PowerShell/batch scripts, monitor systems, document change control, and coordinate with cloud providers and Microsoft for deployments and remediation.

Direct live and recorded newscasts using automation and manual switching; oversee show look and quality control; troubleshoot studio and broadcast systems; use NLE and content management tools for programming, commercial and digital content; collaborate with news, production, and technical teams.

Provide free training and placement for candidates, focusing on Salesforce Service Cloud/SFDC technical support. Prepare trainees for placements with Fortune 500 clients and SAP implementation partners, helping implement and maintain technology solutions.

Serve as liaison to business units to analyze, design, test, implement, and support System Center Service Manager solutions. Administer SCSM, create SSRS reports and data-warehouse reporting, develop mockups/prototypes, troubleshoot issues, document solutions, train stakeholders, and champion SDLC practices and development standards.

Provide SAP Basis and NetWeaver Portal support including troubleshooting, end-user interaction, analysis, solution recommendations, and collaboration with SAP and internal IT teams across design, implementation, testing, and support phases.

Administer and troubleshoot BMC Discovery appliances and integrations with CMDB/ITSM. Perform OS-level support, resolve discovery scan and credential issues, develop discovery patterns via scripting, coordinate patches/changes, and work with global teams to meet security and change-control standards.

Provide Office 365 and SharePoint consulting, deploy and migrate SharePoint (on-prem to SharePoint Online), administer Exchange (on-prem and Online), configure ADFS, support OneDrive, troubleshoot mail flow and secure email gateways, and support Microsoft IM (Lync/Skype).

Manage and develop the desktop and end-point support team; oversee incident/request resolution, device imaging, deployments, and lifecycle management; track SLAs and CSAT; escalate complex issues; partner with Infrastructure & Security on endpoint security (Intune/Azure AD); manage vendors, procurement, licensing, SOPs, training, inventory, and budget planning.

Designs, implements, administers, and secures enterprise network and server infrastructure. Manages Cisco networking, Windows Server environments, virtualization (VMware/Hyper-V), Microsoft 365/Exchange, backups, and security tooling. Leads projects, mentors junior staff, supports disaster recovery, and responds to incidents while ensuring regulatory compliance and high availability.