Top IT Support & Helpdesk Jobs in Houston, TX

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Supports corporate IT operations through user onboarding and offboarding, asset inventory, laptop deployment, help desk support, monitoring and alert triage, patching, software deployment, documentation, and office IT logistics. The intern assists with hardware, software, access, conference room AV, desk setups, and equipment moves while gaining exposure to enterprise tooling, networking, identity management, and infrastructure automation.

Provides Level 2 desktop support across enterprise business units, including incident management, asset and access management, CMDB administration, hardware and software deployment, system monitoring, and service improvement. Supports end users, executives, and administrative staff; coordinates with service desks, suppliers, and infrastructure teams. Contributes to IT projects, cybersecurity initiatives, operational reporting, standardization, and automation. Requires onsite Houston work, up to 10% U.S. travel, and the ability to move 50 pounds.

Provides first-level IT support, hardware troubleshooting, equipment provisioning, asset lifecycle management, inventory reconciliation, shipping, and deployment assistance. Maintains accurate records in IT asset management, CMDB, and service management systems; troubleshoots Windows, Microsoft 365, peripherals, and basic network issues; documents resolutions and escalates complex incidents. Delivers responsive customer service while managing equipment returns, repairs, replacements, redeployments, and retirements.

Provide technical support for manufacturing software and factory automation systems in a high-volume electronics environment. Investigate production issues using SQL, logs, transaction histories, and system records; troubleshoot MES, EAP, WMS, equipment interfaces, and related applications; and collaborate with Production, Engineering, IT, developers, and vendors. Create SOPs, troubleshooting guides, manuals, and knowledge articles, participate in root cause analysis, and provide after-hours or on-call support for critical incidents.

Supports, maintains, integrates, upgrades, and modifies terminal automation and billing systems across company terminals. Responsibilities include system monitoring, transaction support, audits, backup and disaster recovery testing, user training, troubleshooting, vendor liaison work, project support, documentation, and on-call assistance. The role collaborates with IT and operations teams, supports system integrations and implementations, and provides technical guidance to users and coworkers.

Supports hardware and software installation, troubleshooting, end-user assistance, network maintenance, Azure account administration, software testing, IT inventory, documentation, and process improvement. The intern gains exposure to incident management, Microsoft Azure administration, networking, security, software integration, IT project management, infrastructure operations, user training, and documentation.