The Role
Coordinates IT support for business users and vendors, covering SAP, Microsoft 365, infrastructure, networking, and business applications. Manages IT requests from intake through resolution, tracks issues and project timelines, coordinates vendor deliverables, escalates critical problems, provides status updates, and collaborates with Japan-based stakeholders.
Summary Generated by Built In
Employment Type: Contract-to-Hire
Location: Onsite – Houston, TX
Travel Required: TBA
About Kaizen
Kaizen Global is a global technology consulting firm that helps organizations unlock the full value of their data through advanced analytics, artificial intelligence, and modern data platforms. We partner with clients across industries to solve complex business problems, modernize legacy systems, and drive measurable outcomes. At Kaizen, we combine deep technical expertise with a collaborative, people-first culture focused on continuous improvement. Our teams work at the intersection of strategy, technology, and execution to deliver solutions that make a real impact.
Job Description
We are seeking an experienced IT Operations Coordinator to serve as the primary IT contact for our client’s business users and external vendors in Houston. This is an on-site role where the selected applicant will coordinate support across SAP, Microsoft 365, infrastructure, network, and business applications, and manage IT requests from intake to closure. The IT coordinator will report to the IT Head Management in Houston and work with teams and stakeholders in Japan as needed.
Key Responsibilities
Qualifications
Preferred Qualifications
Kaizen Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.
Location: Onsite – Houston, TX
Travel Required: TBA
About Kaizen
Kaizen Global is a global technology consulting firm that helps organizations unlock the full value of their data through advanced analytics, artificial intelligence, and modern data platforms. We partner with clients across industries to solve complex business problems, modernize legacy systems, and drive measurable outcomes. At Kaizen, we combine deep technical expertise with a collaborative, people-first culture focused on continuous improvement. Our teams work at the intersection of strategy, technology, and execution to deliver solutions that make a real impact.
Job Description
We are seeking an experienced IT Operations Coordinator to serve as the primary IT contact for our client’s business users and external vendors in Houston. This is an on-site role where the selected applicant will coordinate support across SAP, Microsoft 365, infrastructure, network, and business applications, and manage IT requests from intake to closure. The IT coordinator will report to the IT Head Management in Houston and work with teams and stakeholders in Japan as needed.
Key Responsibilities
- Act as the primary IT contact for business users and vendors
- Coordinate SAP and Other typical Office related Applications such as Microsoft 365, infrastructure, network and application support
- Understand business requirements and work with vendors to deliver solutions
- Track IT issues, projects, timelines, and vendor deliverables
- Escalate critical issues and ensure timely resolution
- Provide regular status updates to the IT Head in Houston
- Coordinate with Japan-based teams and stakeholders when required
Qualifications
- 8+ years of relevant IT experience.
- Broad working knowledge of SAP, Microsoft 365, and general IT infrastructure.
- Experience in IT operations, vendor management, and project coordination.
- Ability to manage IT requests independently from start to closure.
- Strong written and verbal communication, problem-solving, and follow-up skills.
Preferred Qualifications
- Bilingual in Japanese and English (business level, written and spoken)
- Experience in the Oil & Gas or Manufacturing industry
- Bachelor's degree in Information Technology, Computer Science, or a related field
Kaizen Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.
Skills Required
- 8+ years of relevant IT experience
- Working knowledge of SAP, Microsoft 365, and general IT infrastructure
- Experience in IT operations, vendor management, and project coordination
- Ability to independently manage IT requests from start to closure
- Strong written and verbal communication skills
- Strong problem-solving and follow-up skills
- Business-level Japanese and English proficiency, written and spoken
- Experience in the Oil and Gas or Manufacturing industry
- Bachelor's degree in Information Technology, Computer Science, or a related field
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The Company
What We Do
Kaizen is an insights, data, and consulting products and services company that provides clients unmatched speed to achieving business objectives. Working from client and industry data, Kaizen combines its advanced analytics solutions and secure suite of API data from KaizenDataLabs™, with decades of proven subject matter expertise to deliver actionable and accessible insights across the value chain. For more information, visit http://www.kaizenanalytix.com, or email us at [email protected] Looking to join the team? Check out the careers page on our website for job listings, or email us at [email protected]
