Top Customer Support Jobs in Houston, TX

Support Fidelity customers by phone with account questions, withdrawals, transfers, trades, and resource identification. Complete paid training and FINRA licensing exams, including the SIE, Series 7, and Series 66. Work primarily remotely during onboarding with one weekly Investor Center day, then transition to a fully onsite customer-facing role. Build foundational skills for a future career in financial planning and wealth management.

Provides technical support for electrical power products, responding to customer inquiries, troubleshooting field issues, coordinating technicians and service calls, managing quotes, orders, RMAs, and service tickets, and supporting product training. The role also identifies replacement parts, gathers field documentation, develops technical FAQs, analyzes customer requests for improvement opportunities, and provides occasional after-hours support.

Provides customer support through phone, email, and chat; processes orders, returns, backorders, and related paperwork; answers product, pricing, inventory, and shipping questions; supports account managers and internal processing teams; maintains customer data in ticketing, ERP, and CRM systems; and identifies opportunities for additional product sales.

Provides commercial HVAC order entry and post-sales customer support. Coordinates shipments, logistics, manufacturers, sales teams, and customers to ensure accurate order processing and project timeline adherence. Reviews order holds, margins, warranties, startups, direct-ship invoicing, and aging reports. Maintains customer relationships, supports walk-in and telephone inquiries, assists with new-hire onboarding, and recommends solutions to commercial HVAC order and technical issues.

Provides Tier I technical support for Fastly’s edge cloud platform. Responsibilities include troubleshooting VCL, caching, HTTP, TLS, DNS, APIs, control panel configurations, and Compute applications; managing and escalating customer issues; monitoring network events; guiding customers through technical solutions; documenting findings; and participating in occasional on-call coverage. The role requires strong networking knowledge, written communication, scripting ability, customer support experience, and familiarity with diagnostic tools.

Support small-business customers using Homebase Payroll across chat, email, and phone. Explain payroll workflows, investigate complex issues, identify recurring customer trends, and collaborate with Product, Engineering, Operations, and Customer Experience teams on improvements. The role also involves using AI tools, testing new processes, documenting solutions, and helping customers confidently manage payroll processing, taxes, direct deposits, onboarding, corrections, and year-end activities.

Provide timely customer and employee support through phone and email, resolve issues using a ticketing system, assist with third-party delivery platform inquiries, and maintain positive customer relationships while following company policies.

Manages customer accounts, purchase orders, inquiries, pricing, production updates, delivery timelines, and order tracking. Coordinates with Quality, Engineering, Manufacturing, shipping, and logistics teams to resolve issues and maintain accurate communication. Maintains CRM and ERP records, runs order-status reports, manages shared inboxes, and supports customer portal administration while ensuring responsive, organized service.

Supports online education customers, learner account setup, learning-platform administration, training records, course updates, reporting, documentation, events, and routine issue resolution. Coordinates with internal teams, maintains accurate systems and resources, assists with quality checks and special projects, and recommends process improvements. The role requires strong organization, communication, customer service, technology skills, attention to detail, and follow-through.

Provides welcoming, responsive service to apartment prospects, residents, and vendors. Responsibilities include answering inquiries, supporting apartment tours and move-ins, inspecting amenities and vacant units, explaining pricing and availability, organizing packages, maintaining communications and vendor relationships, and assisting with community events and social media marketing. Requires a flexible full-time schedule, including evenings and weekends, with opportunities for advancement into property management.