Top Customer Support Jobs in Houston, TX

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Manager, CX Workforce Capacity will develop workforce strategies, manage a team, optimize staffing models, analyze performance, and enhance processes for the Customer Experience team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Provide curbside pickup service: process and stage orders, verify quality, handle payments with mobile POS, assist customers, maintain cleanliness and food safety, support stocking and inventory, and collaborate with store teams.

The role involves client service support, processing transactions, and managing responses, with collaboration across teams for issue resolution.

Perform as a costumed mascot at a character meet and greet, engaging with guests through movement and gestures while ensuring safety and communication with a mascot handler.

Manage performance, scheduling, hiring, training, and evaluation for a regional team of 30-35 FAST Service Specialists. Oversee timecards, productivity metrics, client service quality, and implement process improvements while supporting local client needs on a hybrid schedule.

As a Claims Specialist, you will provide oversight and support for clients during the claims process, ensuring timely resolutions and advocating for best outcomes.

The role involves ensuring quality in support interactions, implementing QA programs, conducting audits, and designing training materials to improve customer satisfaction and operational efficiency.

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.