Top Customer Support Jobs in Houston, TX

Provides multichannel customer support for corporate travel clients by booking and modifying complex international itineraries, enforcing travel policies, assisting VIP executives, and managing disruptions. The role requires strong communication, active listening, problem-solving under pressure, technology proficiency, and near-zero booking errors. Training lasts eight weeks, followed by a permanent shift focused on traveler satisfaction, response times, and efficient issue resolution.

Provides multi-channel technical support to HCSS customers, acts as a liaison with internal teams, learns HCSS products, documents customer interactions, and delivers high-quality service. The role requires customer service experience, strong problem-solving and communication skills, adaptability, organization, initiative, and the ability to explain technical solutions clearly. Spanish fluency is preferred.

Provides customer service and sales support by assisting account managers, resolving customer needs, coordinating orders and call overflow, maintaining customer records in OPUS and Salesforce, and cultivating relationships with under-penetrated accounts. The role requires strong communication, organization, time management, and Microsoft Office proficiency, with customer service, CRM, call center, or industrial sales experience preferred.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs inquiries, tracks unresolved cases, follows up with clients, and provides accurate, timely, friendly responses. Builds client trust, manages difficult situations professionally, multitasks across critical issues, and participates in cross-training to improve customer experience and business operations.

Provides first-line digital customer support through chat and tickets for Bilt members. Resolves payment, loyalty, and general platform inquiries; triages and escalates complex issues; documents interactions and identifies trends. Collaborates with internal teams and BPO partners, learns product updates, and adapts support to diverse member and partner needs. Requires weekend work and full-time weekday availability during five weeks of onboarding, including one week in New York City.

Handle high-volume inbound calls, emails, texts, and chats from consumers seeking help with collection accounts. Diagnose issues, resolve concerns, take payments, document interactions, and meet customer service, recovery, quality, and efficiency targets. Improve contact-center workflows, communicate caller feedback to internal teams, and follow federal, state, and company compliance requirements while maintaining empathy during sensitive financial conversations.

Provide email and phone support to restaurant guests and merchant partners through Zendesk. Resolve high volumes of customer issues, communicate technical problems to development teams, escalate complex cases, maintain follow-through, and identify recurring issues and process improvements. The role requires strong communication, organization, problem-solving, and autonomy in a remote environment.

Manage the AMER Support Engineering team, including hiring, mentorship, performance development, and technical growth. Lead customer support quality, process improvement, automation, AI adoption, and cross-functional collaboration. Build scalable workflows, promote team ownership and psychological safety, and ensure Support Engineers resolve complex technical issues throughout the support lifecycle. Partner with product and development teams to improve customer outcomes and support efficiency.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Provide first-tier remote customer support via phone, email, and written correspondence; resolve inquiries promptly, meet quality and performance metrics, handle escalations, and follow operational standards and schedules.