Top Customer Support Jobs in Houston, TX

Provide weekend technical support to HCSS customers through multiple channels, troubleshoot and resolve issues, learn HCSS products, document support interactions, and coordinate with internal departments. The role serves as the primary weekend customer-support contact and requires strong customer service, problem-solving, organization, communication, and technology skills.

Lead an auto lending call center team responsible for customer service, quality monitoring, service-level performance, coaching, staffing, escalations, training, process improvement, and policy adherence. Conduct business reviews, identify performance trends, support recruiting, and develop employees while managing both office and remote work environments.

Provides multichannel customer support for corporate travel clients by booking and modifying complex international itineraries, enforcing travel policies, assisting VIP executives, and managing disruptions. The role requires strong communication, active listening, problem-solving under pressure, technology proficiency, and near-zero booking errors. Training lasts eight weeks, followed by a permanent shift focused on traveler satisfaction, response times, and efficient issue resolution.

Provides customer service and sales support by assisting account managers, resolving customer needs, coordinating orders and call overflow, maintaining customer records in OPUS and Salesforce, and cultivating relationships with under-penetrated accounts. The role requires strong communication, organization, time management, and Microsoft Office proficiency, with customer service, CRM, call center, or industrial sales experience preferred.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on inquiries, resolves customer issues, builds client trust, manages difficult interactions professionally, and provides accurate, timely responses by phone and email. The role also involves cross-training and collaboration to improve customer experience and business operations.

Leads Care Managers and Care Specialists, ensuring high-quality, consistent user support. Responsibilities include setting expectations, coaching, reviewing call and chat quality, managing escalations, analyzing performance data, improving workflows, supporting training and onboarding, and representing frontline needs cross-functionally. The role also handles select complex user cases and promotes a culture of empathy, accountability, inclusion, and continuous improvement.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Provide empathetic customer support to members through phone and email, assisting with onboarding, account setup, questions, and personalized financial guidance. Document interactions accurately, handle high-volume inbound calls, collaborate with teammates, and work scheduled shifts between 6 a.m. and 8 p.m. The role is fully remote, with optional office work in Tempe, Arizona, and offers career progression opportunities.

Manage and develop a team of 10–12 payroll tax care experts. Oversee productivity, quality, customer satisfaction, escalations, service levels, and tax case outcomes. Coach agents, provide subject matter expertise on payroll tax filing and recovery, monitor regulatory changes, deliver reporting and analytics, and collaborate with cross-functional teams on process improvements, support guidelines, and customer experience initiatives.