Commercial Order Management Rep - HVAC Products | Carrier Enterprise
Carrier Enterprise is looking for a Commercial Order Management Rep for our Houston (Claymore) location.
About Carrier Enterprise and What We Offer:
Carrier Enterprise (CE) is a leading national distributor of residential and light commercial HVAC products, parts, and supplies, serving licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With 200+ locations, we deliver top-quality HVAC/R solutions where our customers need them most. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Learn more about us at carrierenterprise.com.
Benefits
- Health Insurance
- Health Savings Account (HSA)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- Employee Assistance Program (EAP)
- Tuition Reimbursement and Professional Development Opportunities
- Paid Vacation and Sick Time
- Company-Paid Holidays
- 401(k) Plan with Employer Match
- Employee Discount Program
- Company-Paid Volunteer Time Off
Company Website: www.carrierenterprise.com
Job Summary
The Commercial Order Management Representative is the cusupport resource for our customers, partners, Commercial Sales and Multi-family teams. They are responsible for working collaboratively with the sales team as a technical advisor and Commercial/ product advocate. The Commercial Order Management Representative must be able to identify and provide reliable solutions for all Commercial and HVAC technical issues to assure complete customer satisfaction.
Duties and Responsibilities
- Order entry and engaging in order/project management for Commercial Sales
- Provide post-sales support to internal and external customers
- Track shipments and logistics to customer job sites on the sale of commercial equipment
- Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project timelines.
- Establish and maintain good relations with customers by providing prompt and courteous service for all customers including walk-in and telephone calls.
- Assist with new hire training and onboarding
- Review the AOM Margin holds for updating the X or J Quote records to improve margins
- Review the open order report for aging extended warranties and startups, aging (FOB) Holds, and other orders that may need attention
- Review the AP Statements for direct ships that have not been invoiced to reduce and/or eliminate lost discounts and delayed sales.
Requirements:
- Our Products are commercial and residential HVAC parts and equipment, therefore, experience working with contractors is desired.
- Ability to handle multiple tasks in a fast-paced environment
- Solid problem-solving abilities with the competence to make recommendations
- Excellent customer service skills
- Strong computer skills required (Microsoft applications is a must)
Invitation to Apply
Whether you're looking for full-time or part-time opportunities, we'd love to have you join our team. If this sounds like the right fit for you, we encourage you to apply and discover everything Carrier Enterprise has to offer.
Equal Opportunity Employer
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where employees and applicants are treated based on merit, qualifications, and competence.
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Preferred QualificationsRequirements:
- Our Products are commercial and residential HVAC parts and equipment, therefore, experience working with contractors is desired.
- Ability to handle multiple tasks in a fast-paced environment
- Solid problem-solving abilities with the competence to make recommendations
- Excellent customer service skills
- Strong computer skills required (Microsoft applications is a must)
Skills Required
- Experience working with HVAC contractors
- Ability to handle multiple tasks in a fast-paced environment
- Solid problem-solving abilities and competence to make recommendations
- Excellent customer service skills
- Strong computer skills and proficiency with Microsoft applications
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