Top Operations & Support Jobs in Houston, TX

Provides onsite first-line IT support for employees through in-person, phone, and ticketing channels. Installs and troubleshoots Windows devices, peripherals, Microsoft 365 applications, user accounts, network connectivity, and VPN access. Deploys equipment for new hires, manages tickets, documents resolutions, escalates complex issues, and maintains knowledge-base content. The role is fully onsite in Sugar Land or Pearland, Texas, with occasional lifting of equipment up to 25 pounds and no travel.

Leads the company-wide customer experience strategy across branches and business functions. Develops service standards, playbooks, escalation processes, training programs, metrics, and dashboards to improve responsiveness, retention, issue resolution, and operational consistency. Partners with Sales, Operations, Supply Chain, HR, Finance, and branch leadership to drive customer ownership, process improvement, service excellence, and continuous improvement across a multi-location industrial distribution organization.

Provides Level II hardware and software support for users, including troubleshooting computers, network connections, applications, telephony, mobile devices, printers, and remote access tools. Manages hardware assets, imaging, installations, upgrades, office moves, warranty repairs, and IT service records. Coordinates with vendors, supports projects, and resolves incidents while maintaining strong service, organizational, communication, and problem-solving standards.

Leads business performance management for the Lithium business by integrating operational KPIs with financial metrics. Partners with Finance on budgeting, forecasting, and variance analysis; supports greenfield project development processes; drives cross-functional process improvements and ISO 9001 certification; builds reporting and digitization infrastructure; and owns executive reporting. The role requires close collaboration with frontline operations, business development, finance, software, and data teams in an industrial environment.

Supports business continuity and resilience initiatives across business units. Responsibilities include developing and validating continuity plans, business impact analyses, dependency maps, recovery strategies, risk assessments, training, emergency notification exercises, tabletop exercises, and reporting. The role facilitates communication with business, technology, and risk partners, supports incident and crisis management, and participates in rotating 24/7 on-call coverage.

Develops and maintains SOPs, work instructions, technical manuals, process maps, training materials, and controlled business documentation. Partners with operations, service, engineering, quality, safety, HR, and management teams to capture workflows, improve processes, maintain document control, support ISO-related requirements, and assist with audits and training. The role is onsite in Houston and involves observing manufacturing and service operations.

Provides advanced legal and business research services to attorneys, paralegals, and business professionals. Responsibilities include statutory, case law, SEC, legislative, regulatory, capital markets, M&A, company intelligence, and news research across jurisdictions. The role manages research alerts, uses specialized legal and financial databases, incorporates generative AI tools, and delivers accurate, actionable findings under tight deadlines while providing strong client service.

Supports affordable housing community operations for a 150-unit property. Responsibilities include rent collection, invoice processing, deposits, reconciliations, financial reporting, LIHTC and HUD compliance, leasing, resident service, inspection preparation, and mentoring leasing staff. Works with the Community Manager, housing authorities, and residents while using Yardi and Microsoft Office tools.

Owns and administers the company Quality Management System and operational governance framework. Responsibilities include SOP and document control, enterprise audit programs, corrective action closure, CAPA administration, regulatory requirement translation, risk assessments, training compliance, KPI development, executive reporting, and acquisition integration. The role requires quality management experience, audit and compliance expertise, continuous improvement knowledge, and occasional fieldwork involving travel, outdoor conditions, heights, lifting, and ladder use.

Supports headquarters office operations, workplace organization, vendor relationships, business travel, events, invoices, onboarding, employee access, and executive administration. Coordinates supplies, catering, meetings, and facilities needs while assisting with visa-related documentation. Helps prioritize the local administrative team, improves processes, provides coverage during busy periods, and independently follows assignments through completion.