At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
SUMMARY
The Business Continuity Analyst position provides business continuity planning support for various business units while implementing the organization’s Business Resilience initiatives. With minimal supervision, the Business Continuity Analyst coordinates, assesses, and communicates recovery requirements and business continuity activities including risk-based training and exercises to protect the company in the event of an unforeseen business disruption. This position directly interacts with business units at all levels of the organization to drive the refinement of business continuity plans, business impact analysis, and risk assessment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support business units in developing, implementing and validating business continuity initiatives to include business impact analysis, business continuity plan, emergency notification exercises, and tabletop or technology-integrated exercises.
- Facilitate the development and maintenance of business continuity plans to mitigate risk associated with complete or partial failure of facilities, technology systems, vendor services and availability of staff.
- Provide guidance on the business impact analysis, dependency mapping and recovery strategies, and challenge the business unit to ensure the recovery of critical operations are accurately documented
- Deliver business continuity-related training and testing initiatives with effective communication.
- Promote strong relationships with business units, technology and risk management partners
- Provide timely data analysis and reporting for business continuity plan development and execution
- Actively support incident and crisis management response
- Performs all other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
- Bachelor’s (4-year accredited college) degree, and
- Business continuity or risk management experience preferred
- Strong oral and written communication skills are required
- Able to take direction, multi-task, and quickly adapt to shifting priorities
- May be required to work weekends and/or extended hours. Requires participation in rotating 24/7 on call support
- Knowledge of banking operations and familiarity with banking regulatory guidance preferred
COMPUTER AND OFFICE EQUIPMENT SKILLS
Microsoft Office suite
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)
None required
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Skills Required
- Bachelor's degree from a four-year accredited college
- Strong oral and written communication skills
- Ability to take direction, multitask, and adapt quickly to shifting priorities
- Ability to work weekends and extended hours when required
- Participation in rotating 24/7 on-call support
- Business continuity or risk management experience
- Knowledge of banking operations and familiarity with banking regulatory guidance
First Horizon Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Horizon Bank and has not been reviewed or approved by First Horizon Bank.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching contributions up to 6% of pre-tax income, alongside FSA/HSA options and a defined benefit pension plan. Stock purchase and equity programs (including options and RSUs) also add to longer-term wealth-building opportunities for eligible employees.
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Parental & Family Support — Parental leave is available for childbirth, adoption, foster parenting, or surrogacy, and adoption reimbursement is included in the package. These family-building benefits broaden support beyond traditional maternity/paternity leave structures.
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Wellbeing & Lifestyle Benefits — Wellbeing support includes an internal wellness program, an employee assistance program, and access to a digital wellness platform. Group life insurance and disability coverage (including no-cost options) strengthen financial protection and day-to-day support.
First Horizon Bank Insights
What We Do
When we opened our doors in 1864 on North Court Street in Memphis, we had a simple mission: to provide the best service to our customers, one opportunity at a time. In the 150 years that followed, our communities transformed and expanded. We’ve seen our business and banking in general grow and adapt to the changing needs of customers through the years. But one thing that will always remain constant is our commitment to financial integrity and to helping our customers take good care of their money.
