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Provides white-glove client support through phone, email, and chat for financial products. Resolves technical and account issues, collaborates with product, engineering, sales, and relationship teams, supports account onboarding, manages support queues, develops FAQs and scripts, tracks issue trends, reports metrics, improves support processes, and trains new representatives. The role requires Central Time availability and is hybrid in Dallas.

Own customer-facing AI product engagements for financial institutions, from discovery and scoping through implementation, rollout, adoption, and measurable business impact. Translate customer needs into requirements, workflow designs, prototypes, and delivery plans; partner with engineers on integrations, data access, permissions, and AI behavior; validate quality; manage stakeholders and scope; and identify reusable capabilities across deployments. The role requires regular onsite customer work and travel.

Analyze large datasets and conduct statistical, causal, and experimental analyses to answer product and business questions. Build dashboards and visualizations, investigate metric changes, identify data quality issues, and communicate actionable insights. Collaborate with Product, Engineering, and Data Engineering to validate metrics, experiments, and measurement approaches, while documenting methodologies and assumptions.

Lead and develop a distributed, multi-country Sales Engineering team supporting international SaaS revenue growth. Coach discovery, demonstrations, and Proofs of Value; improve technical win rates and POV efficiency; optimize technical resource allocation; and partner with Sales, Professional Services, Customer Success, and Product. The role also handles strategic deal reviews, escalations, executive customer discussions, performance analysis, competitive enablement, and implementation handoffs.

Provides in-house legal counsel across privacy, cybersecurity, AI, SaaS contracts, technology transactions, intellectual property, trademarks, copyright, marketing compliance, and product development. Reviews and negotiates agreements, advises on privacy and AI regulations, supports security incidents and ISO/SOC audits, manages outside counsel, guides product and marketing teams, and develops legal policies, playbooks, training, and compliance processes.

Leads client retention, expansion, engagement, and product adoption strategies. Uses client feedback and data analysis to inform improvements, roadmap priorities, and account management playbooks. Develops and hosts client events, conferences, and webinars; reports program effectiveness to senior leadership; and manages cross-functional projects, stakeholders, timelines, and scalable processes across marketing, sales, product, and account management teams.

Build and operate Deepgram’s deal desk, including approval matrices, pricing playbooks, credit and promotion guidelines, non-standard deal reviews, pricing analysis, Salesforce CPQ workflows, and audit-ready approvals. Partner with Sales, Customer Success, Product, and Finance on pricing, packaging, renewals, and revenue recognition. Use AI for first-pass deal reviews and continuously improve desk rules and processes.

Supports oversight of financial risk management by monitoring risk tolerances, assessing framework effectiveness, producing management and board reporting, tracking audit and exam issues, and supporting default management and recovery planning. The role maintains risk inventories, develops monitoring tools, reviews reporting accuracy, assists with enterprise risk assessments, and contributes to policies, procedures, controls, and special projects in a highly regulated securities environment.

Leads Territory Managers across Arkansas, coaching them in the field, driving regional revenue, supporting sales and account expansion, maintaining Salesforce pipeline and forecasting discipline, and translating national strategy into regional execution. The role also involves recruiting and developing talent, surfacing customer and product insights, and collaborating with cross-functional leadership. Approximately 60% travel is required.

Provide first-line IT support across hardware, software, and networking; manage help desk tickets and onboarding; configure devices, perform routine maintenance, document systems, assist vendors, and support compliance initiatives (CMMC Level 2, ITAR).