Company Overview
Allen Control Systems (ACS) is a cutting-edge defense startup founded by two former Navy electrical engineers with a proven track record in robotics and software. We are developing an autonomous gun turret using advanced computer vision and control systems to precisely detect, track, and neutralize enemy drones.
With an engineering-first culture, ACS values technical excellence and continuous learning. Backed by our founders' successful exits from two previous ventures acquired for a combined $180M in 2022, we are committed to ensuring that the groundbreaking technologies we develop have a real-world impact.
Position Overview
We are seeking an IT Help Desk Engineer to provide first-line technical support and ensure the smooth operation of day-to-day IT needs across ACS. This role will focus on troubleshooting issues, resolving IT tickets, onboarding new employees, and maintaining systems, while enabling IT leadership to focus on compliance, infrastructure, and long-term security initiatives. The ideal candidate will be highly organized, customer-focused, and eager to grow with a fast-moving defense startup.
What You’ll Do:
● Serve as the first point of contact for IT support, troubleshooting hardware, software, and
networking issues.
● Assist and manage the Onboarding process for new users.
● Manage and track IT help desk tickets, escalating when necessary to meet SLAs.
● Configure laptops, install software, and support new employee onboarding.
● Perform routine system maintenance to ensure all devices remain secure and up to date.
● Assist in documentation efforts, keeping system logs and IT records current.
● Work with vendors to gather technical and compliance documentation.
● Support compliance-related initiatives, including CMMC Level 2 and ITAR, by
maintaining operational standards.
● Communicate effectively with employees, providing timely updates on their IT issues.
What You’ll Need:
● 2+ years of IT help desk, technical support, or related experience.
● Strong troubleshooting skills across hardware, software, and networking.
● Experience with Windows and macOS environments (Linux a plus).
● Familiarity with IT ticketing systems and support workflows.
● Strong communication skills and a customer-first mindset.
● Ability to prioritize and manage multiple tasks in a fast-paced environment.
● Bachelor’s degree in Information Technology, Computer Science, or related field
preferred.
● Knowledge of compliance frameworks (CMMC, ITAR, or similar) is a plus.
You’ll Stand Out:
● 3–5 years of professional IT support experience.
● Hands-on experience in compliance-driven environments.
● Background supporting defense or aerospace companies.
● Familiarity with vendor security and risk management processes.
What We Offer
● Competitive salary
● ACS Equity Package
● Health, Dental, Vision Insurance
● Paid Time Off
Allen Control Systems is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment. Allen Control Systems prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Skills Required
- 2+ years IT help desk, technical support, or related experience
- Troubleshooting hardware, software, and networking issues
- Experience with Windows and macOS environments
- Familiarity with Linux
- Familiarity with IT ticketing systems and support workflows
- Strong communication skills and a customer-first mindset
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Bachelor's degree in Information Technology, Computer Science, or related field
- Knowledge of compliance frameworks (CMMC, ITAR, or similar)
- Hands-on experience in compliance-driven environments
- Background supporting defense or aerospace companies
- Familiarity with vendor security and risk management processes
Allen Control Systems Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage are consistently listed as employer‑provided across current role descriptions, indicating a solid core healthcare offering. This aligns with the startup‑standard package the company advertises.
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Leave & Time Off Breadth — Paid time off is explicitly advertised alongside core health benefits in multiple postings. While accrual details aren’t shown publicly, its consistent inclusion signals baseline time‑off coverage.
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Equity Value & Accessibility — An “ACS Equity Package” is repeatedly called out in job descriptions, suggesting equity grants are a standard component of total compensation. Visibility of equity across roles points to broad access to ownership upside, with specifics to be confirmed.
Allen Control Systems Insights
What We Do
Allen Control Systems is a defense technology company for a new era of drone warfare and to completely change battlefield economics. ACS is developing counter-drone robotic gun systems targeted at neutralizing attacking drone swarms, drones that are pre-programmed with AI, and drones that are non-jammable. ACS was created to lower the cost per kill of a drone to a few dollars. We do this by combining cutting-edge hardware and software that allows us to point an inexpensive gun that already exists in the field more accurately than anyone ever has before. ACS is a remote organization, with our HQ in Austin, Texas, and an office in Alexandria, Va. If you're passionate about our mission, we’d love to hear from you.
Allen Control Systems Offices
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