Top Tech Jobs & Startup Jobs in Fayetteville-Springdale-Rogers,

Support tax filings and electronic submissions, prepare required forms and documentation, reconcile sales tax returns, assist with tax notice resolution, and contribute to process improvement and special projects for the Tax Team.

Support Customer Success Operations by building and maintaining CS metrics and reporting (NRR, GRR, renewal, usage KPIs), partnering cross-functionally on complex deployments, and executing strategic CS programs. Serve as a go-to resource for account-level context, QA reporting, and initiatives like CS platform and usage-based pricing. Influence stakeholders, manage multiple priorities, and translate data into actionable insights for CS leadership.

Lead Customer Success Operations to improve CS productivity and efficiency. Own metric definitions (NRR, GRR, renewal, usage KPIs), operationalize programs, support CS tooling and workflows (Salesforce, Gainsight, Clari, Gong, Tableau), build playbooks and reporting, resolve escalations, and partner cross-functionally to drive adoption, retention, and growth.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.

Identify and qualify leads via calls, email, and social media; research prospect needs; communicate product value; book demos; manage CRM; meet sales-qualified lead and demo targets; collaborate on campaigns; stay current on industry trends; and continuously develop sales skills.

Partner with Implementation and Customer Success to onboard and support clinical research clients, analyze usage data to drive adoption, deliver training and Help Center content, provide custom reporting expertise, and consult with sponsors and sites to improve platform utilization and client outcomes.

Lead cross-functional technology programs from strategy through execution, drive cloud cost optimization and operational excellence, partner with finance and engineering, implement AI-enabled automation, and deliver measurable outcomes and governance for Central Technology.

Administer and analyze variable advisor compensation, process semi-monthly payroll cycles, maintain compensation system and Salesforce dashboards, develop reporting and integration support for advisor team setups, communicate with advisors to resolve compensation questions, and recommend process or system improvements.

Lead strategic sourcing, RFPs, and contract negotiations across SaaS, services, and hardware. Manage high-volume vendor workflows and renewals in Coupa and Omnea. Review and redline vendor agreements with Legal and InfoSec. Build procurement analytics and executive dashboards from spend data. Partner cross-functionally to create sourcing playbooks and drive process improvements.

Lead design and hands-on implementation of scalable, secure Salesforce solutions using Apex, LWC, and Visualforce. Architect integrations, enforce CI/CD and code quality, troubleshoot production issues, mentor developers, drive sprint planning, and support compliance and release management.

Develop, code, test, and QA responsive email templates and push notifications using HTML, CSS, JavaScript, and platform-specific logic. Implement programs and mock API calls, collaborate with clients and internal teams, ensure compliance with best practices and CAN-SPAM, and use tools like Litmus and Email on Acid for testing.

Lead executive-facing specialty pharmacy implementations for health systems from contract to go-live and optimization. Drive strategy, change management, workforce planning, project governance, risk mitigation, and cross-functional alignment. Build executive relationships, present analyses and roadmaps, and ensure operational readiness while traveling frequently to partner sites.

Lead GTM transformation by designing and operationalizing AI-enabled agents, automation, and workflow orchestration across Sales, Marketing, and Customer Success. Own roadmap, governance, cross-functional change, and a team to deliver measurable productivity and operational improvements using modern GTM tooling and iterative delivery.