Top eCommerce Jobs

Lead the Customer Service team to deliver a white-glove post-purchase experience across DTC and B2B. Build SOPs and phone/email/chat workflows in Gorgias, optimize HubSpot and Shopify integrations, run cohort-based retention and win-back campaigns, manage Okendo and Rivo loyalty/review systems, analyze customer behavior to improve retention, CSAT, and LTV, and partner cross-functionally to drive product and CX improvements.

Drive new business and manage full sales cycle for hospitality accounts (hotels, boutiques, casinos). Own territory, build pipeline through outreach and events, close deals, retain and expand accounts, represent Reach360 at industry conferences, and maintain accurate CRM and reporting.

Write and publish high-quality blog posts and case studies by researching eCommerce/logistics topics and interviewing customers. Propose original content ideas, craft narratives that showcase customer success and Wondys impact, collaborate with the team, use Figma/Framer/HubSpot/Google Workspace for content workflows, and track content performance to improve engagement.

Lead a small data engineering team partnering with Engagement Marketing to build scalable ETL/ELT pipelines, ensure data quality, define marketing metrics, integrate trusted data with ad platforms, and drive the data roadmap to enable measurement and growth.

Lead and execute the data science and AI roadmap: build production models on GCP, scale MLOps/LLMOps, deploy Gemini agents, mentor a small team, run experiments, collaborate cross-functionally, and drive adoption of AI tools and measurable business impact.

Manage and grow pet product sales to independent retailers and distributors across a regional territory. Build relationships with decision makers, execute sales and marketing strategies, run regular route calls, record activity in CRM, attend trade shows, submit expense reports, and collaborate with account teams and vendor partners to meet promotions and sales goals.

Greet and assist customers, share product knowledge, operate checkout including buy-online-pickup-in-store, maintain merchandising/pricing/signage, replenish sales floor, help process freight and unload trucks, and contribute to a safe, welcoming shopping environment.

Work with sales and customer success to onboard partners, own customer-facing docs and API documentation, implement customer-specific full-stack features, and lead the partner engineering team to scale operations and standards.

Lead the creative learning system for growth: centralize cross-channel insights, scale production (studio, UGC, whitelisting), build testing frameworks and reporting, translate ad learnings into site, funnel, and product recommendations, and align Growth, Brand, and Product teams to institutionalize winning creative.

Own US growth product strategy for Back Market: define multi-quarter vision, prioritize roadmaps, lead cross-functional initiatives across consumer, seller, after-sales and data, set success metrics, and drive execution with global teams while representing US market needs.