Top Customer Success & Experience Jobs in Detroit, MI

The Supervisor I role involves leading store sales, driving team performance, enhancing customer service, coaching employees, and ensuring operational compliance while fostering an inclusive environment.

The Senior Principal Customer Success Manager builds relationships with key customer stakeholders, drives product adoption and value, and forecasts risks. Responsibilities include guiding change management and representing customer feedback.

The CX Manager leads integrated product education launches, ensuring timely delivery of accurate customer content across channels, utilizing modern technologies and AI for efficiency.

The role involves providing front-line support for an active trading platform, addressing client inquiries, onboarding, and ensuring smooth operational processes.

The Lead Customer Success Engineer is responsible for post-sales relationships, mentoring other engineers, guiding customer solutions, and advocating for customer needs and product adoption.

The Sr Customer Care Specialist ensures client satisfaction by managing tasks, providing solutions, and maintaining effective communication with clients in a dynamic environment.

The Regional Manager oversees financial health and operational success of locations, manages budgets, ensures client satisfaction, drives new business growth, and mentors staff.

As a Customer Care Advocate, you'll provide exceptional service to customers, solving problems and guiding them through processes in a contact center environment. Responsibilities include training, adhering to shifts, meeting performance metrics, and demonstrating effective communication skills.

The Bilingual Payroll Customer Success Manager will enhance customer loyalty and reduce churn by managing account relationships, leading product trainings, and analyzing data to optimize client experiences.

As a Multilingual Onboarding Consultant, responsible for managing customer onboarding in the retail sector, focusing on Spanish-speaking clients, project management, and ensuring successful product implementation and use.

The Onboarding Consultant II guides retail clients through the onboarding of the Toast POS system, ensuring a smooth transition, conducting site assessments, and providing training and support to improve user experience.

The Product Support Associate provides technical support to clients on software issues related to ActiveDisclosure, conducts software testing, and resolves technical issues while maintaining documentation of client interactions and feedback.