Top Customer Success & Experience Jobs in Detroit, MI

Owns commercial performance, retention, expansion, adoption, and customer outcomes across strategic manufacturing accounts. Acts as the primary post-sales executive for C-suite stakeholders, develops ServiceNow transformation roadmaps, leads complex cross-functional governance, drives AI and platform adoption, presents data-driven value narratives, and operationalizes customer health metrics. The role requires extensive enterprise SaaS or consulting experience, strong executive presence, manufacturing industry knowledge, and the ability to travel domestically as needed.

Manages post-sales relationships for government and enterprise accounts, overseeing onboarding, product adoption, account health, issue resolution, renewals, and expansion. Builds executive relationships, conducts business reviews, monitors performance metrics, coordinates cross-functional teams, mitigates churn, and identifies upsell and cross-sell opportunities in partnership with sales and solutions engineering.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Manage issuer customer relationships in the credit card portfolio, develop growth strategies, analyze performance data, and provide recommendations. Build scalable customer success processes, playbooks, and automation while leading strategic reviews and collaborating with finance, analytics, marketing, and product teams. The role requires strong communication, analytical ability, CRM workflow experience, and comfort working in ambiguous environments.

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Manage adoption, customer health, renewal readiness, retention, and growth across a scaled B2B SaaS customer portfolio. Design lifecycle campaigns, analyze customer and product signals, coordinate with Renewals and Sales, manage inbound customer channels, execute save plays, conduct targeted customer conversations, and surface customer insights and qualified growth opportunities.

Manages post-implementation relationships with automotive dealerships, OEM teams, and enterprise clients. Provides consultative recommendations, KPI reviews, training, technical support, process improvement, presentations, and churn-risk escalation to increase product utilization and retention. Maintains a portfolio of accounts, facilitates workshops, supports OEM objectives, and travels extensively for on-site consultations, conferences, and client engagements.

Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.