Top Customer Success & Experience Jobs in Detroit, MI

The role involves providing front-line support for an active trading platform, addressing client inquiries, onboarding, and ensuring smooth operational processes.

Provide front-line support for a retail active trading platform by handling client inquiries, onboarding, and support for account-related issues in a fast-paced environment.

Manage named accounts to drive adoption and on-time renewals of Dynatrace SaaS/Managed Digital Experience Management solutions. Serve as customer advocate and trusted advisor, run proactive account reviews, coordinate with sales, escalate critical issues, identify growth opportunities, and defend against competitors. Provide technical enablement, training, and project planning to accelerate usage. Travel as required.

Lead strategic, programmatic client relationships to launch, optimize, and report cross-channel campaigns; drive account growth, present analytics, collaborate with sales and analytics, and ensure high client satisfaction.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

Serve as primary technical contact for customers of Industrial IoT products: onboard and train users, diagnose and resolve complex technical issues, manage complaints, provide product feedback to engineering, analyze recurring system problems, and collaborate cross-functionally to improve products. Role requires customer-facing support and up to 25% travel.

Serve as the on-site partner-facing lead to drive product rollouts, adoption, training, change management and real-time troubleshooting across property teams. Own strategic accounts, translate partner needs to product teams, run data-driven AI conversations tied to KPIs, and manage multiple regional implementations and stakeholder relationships.

The Supervisor I role involves leading store sales, driving team performance, enhancing customer service, coaching employees, and ensuring operational compliance while fostering an inclusive environment.

Serve as a strategic advisor to regional automotive dealerships to drive adoption and utilization of Dealertrack and Xtime. Evaluate fixed-ops processes, implement improvements, identify upsell opportunities, manage at-risk accounts, and collaborate with sales and product teams to boost efficiency, profitability, and customer satisfaction.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.