Top Customer Success & Experience Jobs in Detroit, MI

Handle inbound calls to retain clients in Beyond Finance hardship programs by educating, empathizing, de-escalating, analyzing financial situations, using the CRM to document interactions, developing customized retention solutions, and meeting retention targets while delivering excellent customer service.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Support a portfolio of client accounts by resolving escalations, auditing workflows, managing billing and invoices, building dashboards and reports, monitoring KPIs, identifying growth opportunities, and driving cross-functional process improvements to ensure contractual compliance and client retention.

Lead technical onboarding for mid-market CrowdStrike customers post-sale, manage implementations, define 90-day success criteria, troubleshoot technical issues, escalate and coordinate cross-functional resolution, create knowledge base content, advocate for customers, identify renewal risks, and drive process improvements to ensure long-term customer success.

Lead and scale Jasper's Services organization (implementation, enablement, advisory). Set vision, operating model, commercialization, and delivery operations; coach managers and ICs; engage in pre-sales and customer conversations; build enablement curricula and professional-services automation to measure delivery effort and margin.

As a Client Executive, you will manage customer accounts, drive adoption of Cytora's AI solutions, and build relationships with clients while aligning strategic goals through business reviews and workshops.

Own launch, adoption, and expansion of health system partnerships by building stakeholder relationships, driving demand generation and clinic enablement, analyzing performance metrics, presenting data narratives, and meeting growth/referral targets across assigned accounts.

Serve as primary client liaison for Event Travel, providing end-to-end travel support, fare and booking management, program coordination from post-sale to billing, troubleshooting using agent tools, maintaining documentation and SLAs, training on travel platforms, and supporting team leads to maximize revenue and client ROI.