Top IT Support & Helpdesk Jobs in Detroit, MI

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provides functional and technical support for pension administration systems. Troubleshoots system, process, and data issues; performs root cause analysis; executes unit and regression testing; manages service requests and SLA tracking; and supports client implementations and go-live activities. The role collaborates with product, implementation, and cross-functional teams to resolve issues and improve client outcomes.

Monitors and troubleshoots IT operations across multiple environments, including enterprise job schedules and service management requests. Creates reports and dashboards, analyzes operational data, identifies trends, supports quality assurance and audits, maintains documentation, and leads continuous improvement and automation initiatives. The role also provides operator training, supports month-end statement processing, and presents service delivery insights to leadership and stakeholders.

Provides front-line IT support for onsite and remote employees, including Windows and macOS troubleshooting, hardware and software provisioning, onboarding and offboarding, account administration, Active Directory management, asset inventory, documentation, ticketing, and user training. Partners with Security and distributed IT teams to maintain compliance and ITIL-based service delivery while improving support processes.

Provides L1 and moderate L2 technical support for assigned client environments. Resolves tickets, troubleshoots unfamiliar issues, documents solutions, identifies recurring problems, communicates with client stakeholders, mentors junior analysts, maintains ticket accuracy, participates in on-call rotations, and supports Windows, macOS, cloud productivity, networking, and business applications. The role may be remote, hybrid, in-office, or client-site depending on engagement needs.

Provides L1 and moderate L2 technical support for assigned clients, resolving tickets, troubleshooting Windows, macOS, cloud platforms, networking, and business applications. Maintains documentation and ticket accuracy, communicates proactively with users and IT stakeholders, identifies recurring issues, participates in on-call coverage, and mentors junior support analysts. The role may be remote, hybrid, in-office, or client-site depending on engagement needs.

Provides advanced onsite and remote IT operations support across facilities, resolving complex endpoint, infrastructure, network, identity, server, workplace, and operational technology issues. Leads escalations, deployments, upgrades, incident resolution, root-cause analysis, documentation, service improvements, and coordination with stakeholders and vendors. Mentors junior analysts and supports manufacturing, warehouse, plant, and facility technology environments, including occasional after-hours maintenance and travel.

Provides help desk and onsite IT support across retail stores, foodservice locations, and the support office. Installs and troubleshoots hardware, software, networks, POS and e-commerce systems; manages Microsoft 365, Active Directory, SharePoint, user access, and technology assets. Monitors security alerts, assists with incident remediation, maintains system data, supports upgrades and openings, documents processes, and participates in on-call and occasional travel requirements.

Supports infrastructure services across hosting, networking, field services, ITSM, conference room technology, endpoint devices, and end-user support. Responsibilities include documentation, reporting, inventory tracking, project coordination, hardware refresh planning, SCCM support, vulnerability-management follow-up, and process improvement. The intern collaborates with infrastructure engineers, service desk teams, vendors, and business stakeholders while working onsite full-time during the summer internship.