Top IT Support & Helpdesk Jobs in Detroit, MI

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide technical support and operational expertise for Seeburger EDI solutions (BIS, BISMT, VL-Trader). Troubleshoot, maintain, and assist with implementation/maintenance of EDI integrations to ensure reliable data exchange and system performance.

Provide technical support and maintenance for Seeburger EDI platforms (BIS, BISMT) and VL-Trader, troubleshoot integrations, and ensure reliable EDI message processing for clients.

Hands-on IT Systems Engineer responsible for administering Microsoft 365 (Exchange Online, Teams, Intune) and selected Azure services (Entra ID/Azure AD). Provide helpdesk and production support, troubleshoot escalations, improve cloud and end-user environments, and collaborate with IT management on security-minded, stable solutions for office and manufacturing floor environments.

Provide on-site Windows environment technical support, manage ticket lifecycle, troubleshoot networks and systems, support OT network connectivity, participate in local and regional projects, meet SLAs/KPIs, and perform occasional travel and light equipment handling (up to 40 lbs).

Provide installation, configuration, maintenance and production support for enterprise QlikView infrastructure. Be on-call to triage and resolve server/application failures, document processes and requirements, prioritize business-impact incidents, and coordinate with the QlikView vendor.

Perform testing and validation of beta software, execute test plans, document bugs, and conduct exploratory testing. Provide phone-based technical support and troubleshooting for dealership clients using Service Lane eAdvisor via remote desktop tools. Diagnose basic hardware and software issues, participate in the software development lifecycle, and work onsite Monday–Friday.

Lead enterprise IT strategy and operations while advising on secure, scalable technology solutions for federal and state clients. Oversee infrastructure, cloud, enterprise systems, helpdesk, vendor management, security, compliance, and AI governance. Support proposals and client engagements, manage budgets and IT teams, maintain certifications and audits, and improve service delivery and modernization.

Lead North America IT infrastructure operations, oversee planning, design, implementation, and contracts for WAN/LAN, servers and applications; manage budgets, projects, and personnel; set policies and ensure service delivery.

Provide on-site and remote IT desktop support across locations: configure and deploy devices, troubleshoot applications, maintain licenses, support printers, AV, security systems, and manufacturing connectivity, follow service management processes, and collaborate with IT infrastructure teams and vendors.