Top IT Support & Helpdesk Jobs in Detroit, MI

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Administers and supports SharePoint Online environments, including libraries, lists, forms, apps, pages, navigation, permissions, and site templates. Develops solutions with Power Apps, Power Automate, and Power BI. Gathers requirements, troubleshoots SharePoint issues, creates documentation and training materials, and reports findings and recommendations. Supports Knowledge Center Portal functionality and broader agency SharePoint administration, preferably within a federal or DoD environment.

Supports and manages business applications, troubleshooting complex issues, analyzing logs and configurations, coordinating with stakeholders and vendors, and assisting with implementations, upgrades, integrations, access, and security activities. The role also maintains documentation, improves support processes, supports project delivery, and transitions new applications into ongoing operations.

Provides on-site systems administration for Department of State locations, managing hardware, applications, servers, networks, databases, patches, security controls, backups, upgrades, incidents, configuration changes, monitoring, documentation, and technical support. Coordinates projects, reports system status, and escalates operational risks affecting IT services.

Provides technical support to customers, partners, sales representatives, and internal teams through phone, chat, and email. Troubleshoots Geotab hardware, software, connectivity, databases, platform configuration, and integrated technologies. Manages support cases through resolution, documents solutions, coordinates device returns, escalates critical issues, and contributes to 24/7 support operations. Requires strong communication, analytical, organizational, customer service, and technical problem-solving skills, along with familiarity with Excel, programming languages, and data warehouses.

Provides hardware, software, peripheral, workstation, printer, and helpdesk support for enterprise desktop systems. Installs and troubleshoots equipment and applications, manages user access, inventories, monitoring, documentation, and ITIL processes. Supports audio/video technology for events, participates in disaster recovery planning and testing, and performs on-call duties including after-hours and weekend support.

Provides hands-on onsite desktop and field support across office and factory environments. Performs break/fix, deployments, escalations, incident management, major-incident root-cause analysis, ticket assignment, and issue prevention. Supports laptops, rugged devices, printers, scanners, and conference room A/V equipment. Uses ITSM tools, IT Shop, SCCM, and Nexthink while troubleshooting Windows systems and basic network issues. Maintains SOPs, runbooks, and knowledge articles.

Provides Tier 2 technical support for managed-service clients by installing, configuring, troubleshooting, escalating, and maintaining workstations, servers, networks, Microsoft 365, Active Directory, Exchange, endpoint security, VoIP, and storage systems. Maintains documentation, supports customer calls, improves processes, and mentors Tier 1 technicians. This is an onsite Monday-to-Friday role with rotating on-call coverage two to three times annually.

Provide Tier I end-user support via phone, email, and web; troubleshoot Windows desktops, Active Directory, Office apps, Gmail, networking and malware; log and track incidents; ensure proper system configurations; work rotating shifts for a 24x7 helpdesk.