Top IT Support & Helpdesk Jobs in Detroit, MI

Hands-on IT Systems Engineer responsible for administering Microsoft 365 (Exchange Online, Teams, Intune) and selected Azure services (Entra ID/Azure AD). Provide helpdesk and production support, troubleshoot escalations, improve cloud and end-user environments, and collaborate with IT management on security-minded, stable solutions for office and manufacturing floor environments.

Technical owner of the NetSuite ERP platform: administer environments, configure custom records and workflows, develop SuiteScript and SuiteFlow, manage integrations (Celigo), perform data imports/validation, build reports and dashboards, support stakeholders, troubleshoot issues, and enforce security and change-management best practices.

Provide 24x7 operational support and maintenance for servers, network infrastructure, and applications in a data center environment. Administer Windows and UNIX systems, manage network/security components (routers, firewalls, DNS), support web/application/database servers (Apache, WebLogic, Oracle), script for automation, and participate in on-call rotations.

Maintain, update, and secure servers, databases, and installed server applications. Provide expert desktop support for Windows, macOS, and Linux to faculty and staff. Manage file shares, perform server backups, maintain IT asset inventory, configure and connect devices, monitor network and server performance, and respond to help desk issues.

Assesses and improves IT systems and applications, supports users through technical tickets, develops solutions, maintains documentation, integrates data from diverse sources, and promotes end-user self-sufficiency. The role also partners with internal and external service providers to meet agreed IT service requirements and develops technical knowledge through a learning plan.

Provides Level 1 technical support for Baxter infusion pumps, software applications, and connected healthcare technologies. Troubleshoots hardware, software, connectivity, and system issues; manages customer cases and tickets; supports RMA activities; guides setup and configuration; escalates complex issues; and maintains compliance with HIPAA, GDPR, and safety requirements.

Provides Tier 1 and 2 software support through portal, email, telephone, and chat. Documents issues, communicates proactively about failures, escalates complex problems to Engineering, and participates in on-call coverage. Maintains knowledge resources, identifies support trends, meets service and satisfaction goals, contributes to projects, and mentors new team members. Requires B2B software support experience, ticketing and CRM proficiency, Windows and Microsoft Office experience, strong communication skills, and familiarity with integration technologies preferred.

Administers and modernizes three SharePoint sites, manages accessible digital content, supports users, troubleshoots issues, and improves Microsoft 365 workflows. The specialist creates knowledge-management resources, trains personnel, supports newsletter publication and shared-mailbox transitions, applies Section 508 accessibility principles, and coordinates technical escalations. The role helps maintain reliable patient-safety information and continuity during staff transitions.

Administer and optimize the Army’s Salesforce recruiting platform, including configuration, automation, security, workflows, reporting, integrations, testing, deployments, troubleshooting, and data governance. Translate business requirements into scalable solutions, support users and training, improve recruiting processes, and leverage Salesforce AI capabilities such as Agentforce and Einstein AI. Collaborate with product, development, recruiting, and government stakeholders while ensuring compliance with Army, DoD, cybersecurity, privacy, and data governance requirements.

Supports administration, configuration, security, troubleshooting, testing, integrations, and optimization of the Yardi platform. The role provides functional support to Accounting, Finance, Operations, Asset Management, Construction, and IT teams; manages access and SOX controls; uses SQL/YSQL for data validation; supports upgrades, releases, migrations, and implementations; and maintains documentation, testing evidence, and procedures.