Top IT Support & Helpdesk Jobs in Detroit, MI

Provides hardware, software, peripheral, workstation, printer, and helpdesk support for enterprise desktop systems. Installs and troubleshoots equipment and applications, manages user access, inventories, monitoring, documentation, and ITIL processes. Supports audio/video technology for events, participates in disaster recovery planning and testing, and performs on-call duties including after-hours and weekend support.

Provides hands-on onsite desktop and field support across office and factory environments. Performs break/fix, deployments, escalations, incident management, major-incident root-cause analysis, ticket assignment, and issue prevention. Supports laptops, rugged devices, printers, scanners, and conference room A/V equipment. Uses ITSM tools, IT Shop, SCCM, and Nexthink while troubleshooting Windows systems and basic network issues. Maintains SOPs, runbooks, and knowledge articles.

Provide Tier I end-user support via phone, email, and web; troubleshoot Windows desktops, Active Directory, Office apps, Gmail, networking and malware; log and track incidents; ensure proper system configurations; work rotating shifts for a 24x7 helpdesk.

Provide second-level desktop support: install, image, configure, and troubleshoot laptops, desktops, printers, AV and engineering software. Manage assets, ticketing, Active Directory and vendor coordination.

Provide desk-side break-fix triage and support for Windows-based end-user systems. Respond to service requests, perform PC installs, rollouts, health events, and printer maintenance. Log, report, and monitor desktop operations, work independently and in teams, and maintain strong customer service, organization, and multitasking skills.

Owns administration and optimization of the NetSuite ERP platform across production and sandbox environments. Configures workflows, records, permissions, approvals, scripts, integrations, reports, dashboards, and data processes. Troubleshoots system and API issues, manages releases and deployments, ensures data integrity and security compliance, supports audit reporting, and partners with business teams and vendors to deliver scalable system enhancements.

Provide Tier 2 support for Windows computers, peripherals, mobile devices, software, networks, and user accounts. Manage onboarding, offboarding, Active Directory access, software deployment, patching, remote support, ticket documentation, and IT asset records. Resolve on-site and urgent issues, identify recurring problems, and collaborate with infrastructure, network, and security teams. Support a large enterprise user base while following IT security and operational standards.

Provide face-to-face and deskside end-user IT support: hardware break/fix, OS and application troubleshooting, system reimages, installs, inventory/configuration management, executive support, device moves, procurement coordination, and basic mobile/printer support. Escalate complex issues and partner with other IT teams to resolve root causes.

Provide timely technical support via phone and email, manage cases in Zendesk, troubleshoot Linux, Windows, and mobile environments, configure client equipment, perform root cause analysis, document and escalate persistent issues, assist colleagues, and contribute to continuous improvement. Position includes weekend shifts.

Provide technical support and operational expertise for Seeburger EDI solutions (BIS, BISMT, VL-Trader). Troubleshoot, maintain, and assist with implementation/maintenance of EDI integrations to ensure reliable data exchange and system performance.