Top IT Support & Helpdesk Jobs in Detroit, MI

Technical owner of the NetSuite ERP platform: administer environments, configure custom records and workflows, develop SuiteScript and SuiteFlow, manage integrations (Celigo), perform data imports/validation, build reports and dashboards, support stakeholders, troubleshoot issues, and enforce security and change-management best practices.

Provide 24x7 operational support and maintenance for servers, network infrastructure, and applications in a data center environment. Administer Windows and UNIX systems, manage network/security components (routers, firewalls, DNS), support web/application/database servers (Apache, WebLogic, Oracle), script for automation, and participate in on-call rotations.

Maintain, update, and secure servers, databases, and installed server applications. Provide expert desktop support for Windows, macOS, and Linux to faculty and staff. Manage file shares, perform server backups, maintain IT asset inventory, configure and connect devices, monitor network and server performance, and respond to help desk issues.

Own and administer the existing Salesforce environment, including configuration maintenance, user support, troubleshooting, permissions and security, reports and dashboards, data management, and integration support. The role focuses on keeping the Salesforce, Celigo, and NetSuite ecosystem operating smoothly. It requires Salesforce Sales Cloud administration and familiarity with automation, while Celigo or other iPaaS experience and ERP integration background are valuable.

Configure and maintain ServiceNow Discovery, MID Servers, credentials, CMDB structures, CI relationships, reconciliation rules, and CSDM compliance. Troubleshoot discovery issues, integrate external data sources, support Service Mapping, monitor data quality, develop dashboards, and contribute to audits, upgrades, and lifecycle management. Collaborate with architects, infrastructure teams, and application owners to ensure accurate visibility into IT assets and services.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provide help desk and desktop support for Windows devices, Microsoft 365, peripherals, applications, authentication, and network issues. Manage tickets, documentation, deployments, and user communications. Support agency websites and intranets by editing HTML content, testing pages, resolving formatting and link issues, and following publishing workflows. Assist with Section 508 accessibility reviews and remediation for web content and documents while collaborating with communications, cybersecurity, and technical teams.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Manages Pulmovant’s enterprise application portfolio, including validated GxP and clinical systems and core IT platforms. Oversees system performance, configuration, compliance, access, documentation, integrations, upgrades, and validation. Partners with Clinical, Regulatory, Quality, Finance, and HR stakeholders, manages vendors and an applications team, and leads continuous improvement, root-cause analysis, and application initiatives. The role also supports AI and machine learning governance, model validation, and responsible data practices.

Provides remote technical support for Absorb LMS clients through phone, chat, email, and desktop sharing. Responsibilities include troubleshooting, investigating root causes, documenting issues, managing response expectations, researching solutions, and communicating clearly with clients and internal teams. The role requires strong customer service, technical problem-solving, time management, and the ability to explain technical concepts simply.