Top IT Support & Helpdesk Jobs in Detroit, MI

Provides Tier 1 technical support to clients through phone, email, and ticketing systems. Troubleshoots operating systems, Microsoft Office, Active Directory, Exchange, networking, DNS, DHCP, security tools, servers, storage, phones, and mobile devices. Documents issues, follows procedures, escalates unresolved problems, and follows up to ensure resolution. This is an onsite Monday-through-Friday role with rotating on-call coverage two to three times annually.

Provides IT support services, but the job description contains no specific responsibilities or duties beyond the role title.

Provides technical administration and support for Yardi Voyager and RentCafe, including system configuration, user support, troubleshooting, data integrity, reporting, integrations, testing, upgrades, documentation, and process improvements. The role supports Affordable Housing compliance data for HUD and LIHTC programs, uses SQL and Yardi ETL, collaborates with stakeholders on enhancements, and contributes to training and user adoption.

Supports, administers, configures, tests, monitors, and troubleshoots core banking and interfacing applications. Coordinates upgrades, patches, installations, vendor issues, incidents, and problem management. Analyzes business needs, designs system solutions for online and mobile banking, supports process re-engineering, documents interfaces, and participates as a system subject matter expert in projects. Provides technical support to product owners, bank personnel, and business partners while ensuring regulatory compliance.

Administers and supports SharePoint Online environments, including libraries, lists, forms, apps, pages, navigation, permissions, and site templates. Develops solutions with Power Apps, Power Automate, and Power BI. Gathers requirements, troubleshoots SharePoint issues, creates documentation and training materials, and reports findings and recommendations. Supports Knowledge Center Portal functionality and broader agency SharePoint administration, preferably within a federal or DoD environment.

Manage enterprise IT service desk ticket flow, routing, queue capacity, SLA risk, escalations, critical incidents, schedules, field dispatches, and operational reporting. Maintain resolver groups, assignment rules, dispatch procedures, and workflow improvements while coordinating geographically dispersed technical teams. The role requires independent judgment, ITSM platform experience, and active Secret clearance, with potential TS/SCI eligibility.

Provides hardware, software, peripheral, workstation, printer, and helpdesk support for enterprise desktop systems. Installs and troubleshoots equipment and applications, manages user access, inventories, monitoring, documentation, and ITIL processes. Supports audio/video technology for events, participates in disaster recovery planning and testing, and performs on-call duties including after-hours and weekend support.

Provides hands-on onsite desktop and field support across office and factory environments. Performs break/fix, deployments, escalations, incident management, major-incident root-cause analysis, ticket assignment, and issue prevention. Supports laptops, rugged devices, printers, scanners, and conference room A/V equipment. Uses ITSM tools, IT Shop, SCCM, and Nexthink while troubleshooting Windows systems and basic network issues. Maintains SOPs, runbooks, and knowledge articles.

Provide Tier I end-user support via phone, email, and web; troubleshoot Windows desktops, Active Directory, Office apps, Gmail, networking and malware; log and track incidents; ensure proper system configurations; work rotating shifts for a 24x7 helpdesk.

Provide second-level desktop support: install, image, configure, and troubleshoot laptops, desktops, printers, AV and engineering software. Manage assets, ticketing, Active Directory and vendor coordination.