Top IT Support & Helpdesk Jobs in Detroit, MI

Provide general IT support at the Auburn Hills headquarters: troubleshoot hardware and software, assist users with workstations and peripherals, support basic network and system tasks, and escalate issues to senior IT staff.

Provide onsite systems administration for clients: install, configure, maintain and back up hardware/software, troubleshoot servers (AD, DNS, DHCP, IIS), Exchange/SQL, virtualization (VMware/Hyper-V), networking (routers, switches, firewalls), remote access (VPN, Citrix), and security solutions including endpoint protection and MDR.

Provide 24x7 technical support for AT&T optical, IP core and mobility networks. Troubleshoot Tier 2 issues, perform monitoring and maintenance, configure and deploy network devices, coordinate vendors and DevOps partners, manage incidents and root-cause analysis, and maintain technical documentation and reports.

Technical owner of the NetSuite ERP platform: administer environments, configure custom records and workflows, develop SuiteScript and SuiteFlow, manage integrations (Celigo), perform data imports/validation, build reports and dashboards, support stakeholders, troubleshoot issues, and enforce security and change-management best practices.

Manage and maintain the firm's ServiceNow platform and core ITSM modules (Incident, Problem, Change, Request, Knowledge). Configure forms, UI policies, business rules, notifications, and Flow Designer workflows. Troubleshoot platform issues, support data imports/exports and basic integrations, implement minor enhancements and low-code solutions, maintain documentation, and support related tools (Secret Server, BeyondTrust).

Manage plant IT operations for an automotive manufacturing facility: lead IT team, provide Level 1 support for hardware, networking, software and shop-floor systems, ensure backups and security compliance, coordinate projects and installations, maintain documentation and metrics, drive problem resolution and continuous improvement, and provide 24x7 on-call coverage with extended work hours and weekend availability.

Provide advanced technical support for merchants and developers integrating with PayTrace API, maintain integration documentation, research data flows and file formats, and assist IT with process design and workflows. Ideal for recent IT graduates pursuing a developer career.

Administer and support enterprise workload automation, scheduling, and MFT platforms. Monitor batch jobs and file transfers, troubleshoot failures, perform root cause analysis, and drive automation to reduce manual intervention. Ensure compliance and audit readiness (SOX), maintain runbooks and documentation, coordinate onboarding/migrations, and collaborate with application, infrastructure, vendors, and business stakeholders.

Provide onsite IT support for up to 300 end users in Troy, MI: troubleshoot hardware, software, LAN and voice issues; respond to help requests; install and upgrade PC components; monitor systems; document and track incidents; train users; and support IT projects and vendors.

Provide remote and onsite troubleshooting, installation, deployment, and upgrades for printers/MFPs and networked systems. Train customers, perform root cause analysis, document findings, escalate when needed, and support software deployment projects.