Top IT Support & Helpdesk Jobs in Detroit, MI

Provide second-level desktop support: install, image, configure, and troubleshoot laptops, desktops, printers, AV and engineering software. Manage assets, ticketing, Active Directory and vendor coordination.

Provide desk-side break-fix triage and support for Windows-based end-user systems. Respond to service requests, perform PC installs, rollouts, health events, and printer maintenance. Log, report, and monitor desktop operations, work independently and in teams, and maintain strong customer service, organization, and multitasking skills.

Owns administration and optimization of the NetSuite ERP platform across production and sandbox environments. Configures workflows, records, permissions, approvals, scripts, integrations, reports, dashboards, and data processes. Troubleshoots system and API issues, manages releases and deployments, ensures data integrity and security compliance, supports audit reporting, and partners with business teams and vendors to deliver scalable system enhancements.

Provide Tier 2 support for Windows computers, peripherals, mobile devices, software, networks, and user accounts. Manage onboarding, offboarding, Active Directory access, software deployment, patching, remote support, ticket documentation, and IT asset records. Resolve on-site and urgent issues, identify recurring problems, and collaborate with infrastructure, network, and security teams. Support a large enterprise user base while following IT security and operational standards.

Provide Tier I and selected Tier II technical support for employees and credit-union clients across endpoints, identity, SaaS, network services, and peripherals. Administer endpoints, Active Directory, security services, inventory, and documentation. Troubleshoot hardware, connectivity, and LAN/WAN issues; create runbooks; support on-call rotations and occasional travel.

Provide face-to-face and deskside end-user IT support: hardware break/fix, OS and application troubleshooting, system reimages, installs, inventory/configuration management, executive support, device moves, procurement coordination, and basic mobile/printer support. Escalate complex issues and partner with other IT teams to resolve root causes.

Prepare and configure POS hardware for deployment by loading software and firmware, performing QA and inventory tracking, quarantining defective units, collaborating with shipping teams to meet timelines, and suggesting process improvements while following SOPs and SLAs.

Provide timely technical support via phone and email, manage cases in Zendesk, troubleshoot Linux, Windows, and mobile environments, configure client equipment, perform root cause analysis, document and escalate persistent issues, assist colleagues, and contribute to continuous improvement. Position includes weekend shifts.

Provide technical support and operational expertise for Seeburger EDI solutions (BIS, BISMT, VL-Trader). Troubleshoot, maintain, and assist with implementation/maintenance of EDI integrations to ensure reliable data exchange and system performance.

Hands-on IT Systems Engineer responsible for administering Microsoft 365 (Exchange Online, Teams, Intune) and selected Azure services (Entra ID/Azure AD). Provide helpdesk and production support, troubleshoot escalations, improve cloud and end-user environments, and collaborate with IT management on security-minded, stable solutions for office and manufacturing floor environments.