Top IT Support & Helpdesk Jobs in Detroit, MI

Provide hands-on operational support for meeting rooms, live/recorded events, streaming, and collaboration platforms. Troubleshoot AV, conferencing, and streaming systems; operate video switchers; perform maintenance, quality checks, and repairs; maintain SOPs and documentation; coordinate escalations and support for high-visibility meetings and stakeholders in a 24x7 operations environment.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide front-line second-line technical support to internal customers via phone/chat/email. Troubleshoot hardware, software, connectivity and perform basic installations, data entry, use knowledge management tools, escalate outages, carry on-call rotation, and follow procedures to meet service-level targets in a hybrid contact-center environment.

Maintain and monitor enterprise LAN/WAN infrastructure, install and configure routers, switches, firewalls, SD‑WAN and Wi‑Fi devices, support network escalations, manage DNS and server administration, document configurations, and travel to offices for installations and support.

Provide onsite systems administration for clients: install, configure, maintain and back up hardware/software, troubleshoot servers (AD, DNS, DHCP, IIS), Exchange/SQL, virtualization (VMware/Hyper-V), networking (routers, switches, firewalls), remote access (VPN, Citrix), and security solutions including endpoint protection and MDR.