Top IT Support & Helpdesk Jobs in Detroit, MI

Provides IT support for manufacturing operations by installing and maintaining hardware, software, networks, user accounts, and MES systems. Troubleshoots technical issues within SLAs, supports end users, maintains security and system performance, documents procedures, conducts floor-level training, and supports weekend production shifts. Requires Windows, Linux, Active Directory, DHCP, networking, SQL query, and MES knowledge.

Provides enterprise technology support for Windows and macOS systems, hardware, peripherals, software, and communication tools. Handles service requests, prioritizes and documents incidents, troubleshoots issues, escalates unresolved problems, installs and configures systems, manages technology inventory, maintains knowledge-base documentation, tests fixes, and conducts follow-ups. The role also supports technology research, vendor coordination, project work, on-call coverage, and occasional travel. Applicants must be military veterans, military spouses, or serving National Guard or Reservists.

Provide first-line hardware, software, and network support via live chat and service requests. Diagnose and resolve technical issues using established tools and runbooks, document outcomes, and recommend process improvements. Work rotating shifts including every-other-weekend coverage.

Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.

Provides Tier 1 IT support for global associates, troubleshooting Windows and macOS endpoints, networks, identity and access, Microsoft 365, and software issues. Manages onboarding, offboarding, endpoint provisioning, and device administration using Intune, Autopilot, and Jamf. Documents resolutions, supports major incidents, escalates complex issues, and improves support processes. Requires up to 10% domestic and international travel and occasional after-hours support.

Supports day-to-day NetSuite administration, configuration, user access, data maintenance, integrations, documentation, testing, and front-line issue resolution. The role assists with scripts, workflows, forms, custom records, system migrations, audit tasks, and segregation-of-duties reviews while coordinating with internal stakeholders and a managed service provider.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Provides production support for CRM, workflow, and AI-enabled business platforms. Responsibilities include issue triage, troubleshooting, root-cause analysis, user onboarding, access and configuration administration, release readiness, user acceptance testing, documentation, training, and coordination across business and technology teams. The role also identifies recurring issues and process improvements that enhance platform stability, adoption, and user experience.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.