Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Administers and maintains the Learning Management System and related training platforms. Manages course setup, enrollments, assignments, completion tracking, publishing workflows, reporting, learner support, system records, and content deployment. Supports live, virtual, and self-paced training programs, troubleshoots technology issues, maintains learning assets, and recommends process improvements. Collaborates with instructional design and cross-functional stakeholders to ensure accurate, accessible, and consistent training delivery.

Provides Tier 1 and Tier 2 technical support for users across North American locations and remote environments. Troubleshoots Windows hardware, software, networking, account, access, Microsoft 365, Active Directory, VPN, and device issues. Handles deployments, onboarding, offboarding, ticket documentation, and escalation while collaborating on infrastructure projects. Requires independent problem-solving, strong communication, and at least two years of hands-on IT support experience.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Provides in-office technical support for employees by diagnosing and repairing computer and mobile hardware, resolving Windows and Microsoft 365 issues, configuring devices and software, managing Active Directory accounts and security groups, troubleshooting network and printer connectivity, supporting VPN and virtual desktop users, and documenting resolutions in a ticketing system.

Provides Level 2 IT help desk support for employees across the US and Mexico. Responsibilities include troubleshooting hardware, software, operating systems, applications, and network connectivity; documenting resolutions; installing hardware and software; supporting onboarding and technical training; maintaining technology inventory; identifying recurring issues; improving IT processes; and participating in projects and after-hours on-call rotations.

Supports SAP HCM and UKG Workforce Management systems through maintenance, configuration, troubleshooting, testing, data validation, reporting, documentation, and integration support. Assists with HR, payroll, and IT technology initiatives, monitors data interfaces, investigates technical issues, and contributes to process improvements. The intern gains experience with enterprise HR platforms, system testing, HR data quality, APIs, and workforce technology while collaborating across business and technical teams.

Provides Tier I onsite and remote technical support for a single client. Manages Zendesk tickets, troubleshoots Meraki networking, Microsoft Intune and Entra, VMware virtualization, and Windows server roles. Delivers white-glove customer service, documents issues thoroughly, escalates complex problems, and guides users on IT policies and best practices. Requires onsite work in Allen, Texas, Monday through Friday, with the ability to perform under pressure and move computer equipment as needed.

Provides specialized helpdesk support for enterprise AI tools, troubleshooting access, performance, integrations, and outages. Maintains issue documentation, monitors system readiness, validates configurations, supports AI training and tool rollouts, captures user feedback, and contributes to adoption reporting. The role also helps maintain AI governance, security, data management, and support procedures while recommending improvements to user experience and system effectiveness.

Provides on-site IT support at a distribution center, resolving end-user tickets and maintaining PCs, printers, network equipment, telecommunications, warehouse labeling and conveyor systems, and physical security technology. Responsibilities include equipment installation, troubleshooting, preventative maintenance, inventory management, and cross-department technical assistance. Requires a high school diploma and at least two years of hands-on desktop hardware and Microsoft Windows experience. An associate or technical degree and industry certifications are preferred.

Provides Tier 2 technical support across Windows, Linux, VMware, cloud, networking, firewalls, applications, and enterprise infrastructure. Responsibilities include troubleshooting, system monitoring, Active Directory and server administration, firewall and virtualization maintenance, customer assistance, deployments, documentation, process improvement, and project support. Participates in an on-call rotation and may travel occasionally.