Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide phone, email, and desk-side IT support for proprietary software and hardware across stores and SSCs. Troubleshoot desktops, laptops, basic networking, server basics, and POS systems; image/configure workstations; monitor and resolve alerts; document and follow up on tickets. Participate in implementations, new store openings, and on-call rotations, working varied shifts including nights, weekends, and holidays.

Monitor real-time network performance and alarms, perform Tier I diagnostics, create and manage trouble tickets, coordinate field dispatch, escalate incidents to engineering or carriers, communicate with customers, and maintain network documentation and standards.

Provide first-line technical support to students, parents, faculty, and staff; manage accounts and data integrity; deploy and maintain devices; operate AV equipment for events; document solutions in a knowledgebase; assist with inventory, classroom technology, and annual rollover processes; deliver excellent customer service both in-person and via help desk channels.

Provide first-level technical support for corporate users: diagnose and resolve hardware, software, network, and peripheral issues; manage user accounts; support onboarding/offboarding; maintain office technology; document incidents and assist on IT projects.

Provide Tier I hardware and third-party software support to internal employees: create and manage tickets, gather diagnostic information, troubleshoot known issues, perform basic network troubleshooting, escalate to Level 2 when needed, document resolutions, and follow up until closure while maintaining professional customer service.

Lead and operate the IT Change Management process: govern changes, run CAB meetings, classify risks, train and support teams, document and improve processes, perform trend analysis and reporting to drive continual service improvement.

Provide on-site IT support across five Houston offices: install/configure hardware, OS and applications; monitor and maintain systems and networks; troubleshoot and repair hardware/software faults; set up user accounts; replace parts; prioritize multiple tasks.

Provide Tier 1 IT support, manage user access lifecycles, triage bugs for developers, maintain SOPs and documentation, monitor integrations, and keep audit-ready access and inventory records to reduce operational friction.

Provide on-site IT support for production floors and offices: install, configure, and troubleshoot PCs, printers, scanners, handhelds, network equipment, and cabling; maintain server rooms, UPS and cooling; respond to help desk tickets; assist with deployments, upgrades, and on-call support to minimize manufacturing downtime.

Entry-level IT operations role in an onsite Dallas graduate program. Support day-to-day IT operations, automation scripting, platform administration, monitoring, cross-functional collaboration, and professional training.